Judean Hanks

• Curate and guarantee timely planning of events in the community of Southwest Atlanta (Atlanta Public Schools) resulting in the desired exposure and brand awareness. • Oversee 350+ volunteers and ten student interns in the district, and initiate a culture of excellence and accountability, resulting in the retention of 100% of the volunteers. • Spearhead community engagement/events and growth with improved operational standards and Key personnel moves in Metro Atlanta and Dekalb County district - both virtual and in-person. • Contributed to creating marketing material for Cub Scouts and Troops and met/exceeded productivity by 10% each month per monthly reports. • Oversee social media accounts for the district and design graphics, resulting in increased engagement/following by 600%. • Manage and budget for all events, verify completion within budget, and save the company $10k annually by sourcing free partnerships from companies and vendors, leading to promotion on the website and social media. • Cultivated and nurtured relationships with donors and achieved fundraising goals by raising $410K+ in a fundraising campaign. • Managed youth and adult membership (volunteers) for Boy Scouts of America and recruited 1,000+ youth in the SW Dekalb district, translating to a 20% membership increment. • Implemented a robust social media campaign to provide new insights to prospective members and gained a 32% membership conversion. • Maintained and tracked data for membership through G-Suite, resulting in 100% data security. • Enhanced client satisfaction ratings to 90%+ by scheduling on-site service requests and managing event logistics to meet demands.

• Created leads for 1000+ accounts (personal and business) and improved analytical data and reporting by utilizing Salesforce CRM, resulting in optimal efficiency for multiple teams. • Made outbound and inbound calls while maintaining excellent customer service, resulting in 95%+ customer satisfaction. • Designed marketing materials and distributed to potential clients and partners, resulting in improved business credibility and brand recognition. • Coordinated activation at events, created gameday scripts, and produced campaigns for community outreach and social media platforms, generating $43K+ in revenue for Georgia Swarm.

• Responsible for 500+ accounts (personal and business) to educate fans on benefits of being a season ticket member, the StubHub Center, additional products, and more. • Provided exceptional service to clientele and made 100-200 calls a day. • #2 in the Aspire Group nationwide company in talk time. (1275 minutes a week) • Generated $5,000 in revenue for the Los Angeles Chargers.

• Developed social media accounts for clients and nonprofit organizations, increasing following by 100%. • Drove marketing initiatives by facilitating projects, planning, campaign launches, competitor analysis, recruiting clients, and managing deadlines, resulting in increased product visibility and market performance. • Monitored SEO and marketing programs' effectiveness attracting traffic of qualified potential customers, resulting in a 44% conversion rate. • Aligned operational activity with strategic objectives and aided in the evolution of KPI’s, resulting in improved decision making.