Juny Campos

Air Care Heating and Air Conditioning is a residential heating and air conditioning (HVAC) company committed to delivering unmatched service by offering the highest level of professionalism, reliability, and quality workmanship. Our goal is to establish long-lasting relationships with each of our customers by exceeding their expectations and gaining their trust. We are certain we can realize our goal by upholding our core values; excellence in quality, service, and integrity.

• Increased net revenue 110% and customer base 13% by restructuring company marketing strategy, in addition to, developing and implementing policies and procedures to increase efficiency and effectiveness of company operations • Reduced material and labor expenses more than 30% by designing, implementing and enforcing performance measures; establishing standards and procedures; measuring results against standards; making necessary adjustments • Eliminated office personnel overtime by creating two new positions and recruiting part-time employees to fill them • Maintain staff by recruiting, selecting, and training employees as well as initiating disciplinary measures, up to and including termination of employment • Lowered marketing cost by seeking, assessing, and selecting vendors and monitoring performance of marketing campaigns • Develop policies and strategies for business growth and effectiveness by reviewing and analyzing special reports, summarizing information, identifying trends, and measuring company performance • Maintain company services by organizing operations and procedures; preparing, processing and administering payroll; controlling customer/vendor correspondence; designing accounting and recording systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions • Complete operational requirements by scheduling and assigning employees; following up on work results, and coaching employees on proper policies and procedures • Establish and achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

• Manage the overall operations of the Center, including supervision of team members and the administration of Center sales performance, profitability and customer experience objectives • Increased Center revenue by 70% within one month of being appointed Center Manager by closely monitoring team member performance and revenue driving behaviors, as well as following up on outstanding bids • Created new revenue streams and strengthened company's business by leading the implementation of the Own Your Mile program • Supervise team members, including hiring of all team members and initiating disciplinary procedures, as necessary, up to and including termination of employment • Trained and evaluated the efficiency and productivity of team members by establishing performance standards and objectives • Conducted an internal audit, monthly, with review of financial statements and compliance with FedEx Office Policies and Procedures • Ensured the marketing strategy of company products was duly implemented and all the tasks related to it were properly executed by the staff • Implemented and exceeded Product of the Month Sales Plan by at least 200% during March-July 2011 • Assisted in exceeding sales plan by at least 10% in 7 of the last 9 months employed at the Center

• Prepared audit work papers; wrote audit findings and reports for communication to the Board of Supervisors, County Administrator, Grand Jury, and department management regarding audit findings and recommendations • Participated in special studies of automated and manual accounting systems to ensure economy, efficiency, and adequate internal controls • Advised department management and accounting personnel on a wide variety of fiscal and operating matters • Assisted in conducting cost surveys, revenue analyses, investigations, and other financial studies • Performed financial, performance, and electronic data processing (EDP) audits in accordance with generally accepted auditing standards