Kailyn Nelson

Trove powers trade-in and resale for the world’s most beloved brands. In doing so, we keep high-quality clothing in use for longer and inspire and empower people to think circularly when making their purchases. As a warehouse systems designer, I: » Create user-centered features, flows, and interactions for Trove's operations platform » Foster a culture of design thinking with our growing design team » Work with product managers, data analysts, and other cross-functional stakeholders to align my design approaches with business and market needs » Lead generative user research initiatives to uncover new opportunities and directions » Test my design approaches with user testing » Steward design work through implementation with engineers

Ideate design study night topics. Recruit expert designers to give a presentation and run a workshop for Women Who Code (WWCode) Portland members to gain practical, industry knowledge and become more well-rounded in their coding careers. Manage Meetup event pages. Emcee and coordinate the night of the event. Collaborate with WWCode leadership and other volunteers. Assist in the planning of and be present at the annual Hackathon and other WWCode events.

Manager of tight-knit, brilliant creatives for product design and project management. Contributing to design, development, and management of custom software products for clients from a range of industries, from healthcare to finance to entertainment. Also assisting in day-to-day operations, including talent acquisition, employee experience, and customer experience.

Managed multiple custom software development projects on a daily basis, using tools like GitLab in a Lean-Agile environment. Wrote sprint plans per contract and business requirements with vision of long-term project roadmaps. Communicated progress on deliverables with clients in regular standup meetings and maintained thorough record-keeping. Produced supporting documentation and workflow diagrams. Supported the development team, including quality assurance testing, UX/UI workflow enhancements, and front- and backend development. Built workflow diagrams, low-fidelity wireframes, high-fidelity mockups, and interactive prototypes in tools like Lucidchart, Balsamiq, Figma, and Adobe XD. Educated team members on UX/UI principles. Led a team of UX designers. Upheld the Buildable-standard quality of work. Constantly strove for the utmost in operational productivity and efficiency. Also participated in general production, research and development, and marketing strategy meetings.

Managed a list of events and organizations to partner with. Reached out to potential and past partners to achieve cross-promotional opportunities. Utilized Google Sheets and HubSpot CRM for organizing and tracking outreach efforts. Attended Cre8con marketing team meetings. Generated ideas for Cre8con marketing strategies. Actively participated in discussions on Cre8con's project management tool (Basecamp).

Discovered client business operations by studying project documentation. Collected user stories with client interviews. Gathered secondary research to further understand the client, their end users, and their industry. Ideated solutions from pencil and paper to wireframes and prototypes. Verified the performance of prototypes with user testing groups. Acted on client feedback. Designed for an intuitive, delightful user experience, referencing client branding guidelines and following UX best practices. Delivered prototypes and designs to development with a warm handoff. Ensured design decisions were implemented successfully throughout development and revisited where there was room for growth. Wrote code in the front- and backend (TypeScript, HTML, SCSS, C#, SQL) to solve workflow issues and polish the interface. Searched databases and entered data. Wrote and ran quality assurance tests. Kept the team on track for deliverables. Participated in regular client standups, building relationships and communicating project progress. Documented project requirements and meeting notes. Continuously improved marketing strategy with extensive research, ideation, and collaboration. Delegated project responsibilities to team members and assisted the team as necessary to complete tasks efficiently and effectively. Brainstormed and created downloadable resources, blog posts, and other collateral to engage the community, establish trust in and expertise of the brand, and generate leads for the sales team. Ideated with team members during marketing meetings and set agendas, identifying and assigning action items and targeting points for further discussion.

Conducted regular check-in meetings and otherwise communicated with the Cre8path team of volunteers, from marketing to logistics. Set deadlines and coordinated with team members to ensure progress. Served as a point of contact for team member and attendee questions.

Designed websites and marketing materials, including client and in-house work. Developed websites in the LVSYS CMS using HTML, CSS, and JavaScript (jQuery). Participated in client meetings and on the general customer support team.