Karan Singla
About
Karan Singla is from Mumbai, Maharashtra, India. Karan is currently Chief Operating Officer at The Sleep Company, located in Mumbai. In Karan's previous role as a Country Manager- Indonesia at Rebel Foods, Karan worked in South Jakarta until May 2023. Prior to joining Rebel Foods, Karan was a VP- Head of Operations & Expansion - India Business Unit at Rebel Foods (Formerly Faasos) and held the position of VP- Head of Operations & Expansion - India Business Unit at Mumbai Metropolitan Region. Prior to that, Karan was a AVP Expansion & Procurement at Rebel Foods (Formerly Faasos), based in Mumbai, Maharashtra, India from Apr 2019 to Oct 2019. Karan started working as Regional Sales Manager at Audi India in Mumbai, Maharashtra, India in Sep 2017. From Jan 2017 to Aug 2017, Karan was Regional Sales Manager - West Zone at Volkswagen India, based in Mumbai, Maharashtra, India. Prior to that, Karan was a Head Sales Training at Volkswagen India, based in Mumbai from Jan 2015 to Dec 2016. Karan started working as Senior Manager - Network Development at Volkswagen India in Mumbai Metropolitan Region in Jun 2011.
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Karan Singla's current jobs
• Scaled retail from 15 stores and ~₹6 Cr MRR to 215+ stores and ~₹100 Cr MRR • Built the retail organisation from ~150 to 1,000 people and created multiple functions and operating processes to support scale. • Built the After Sales function from scratch, taking in house installations to 85% and achieving 95% NPS. • Led Customer Support, Assisted Sales, B2B Sales, Forward Logistics, Control Tower, Reverse Logistics and Refunds. • Built playbooks, processes and operating mechanisms to help the business scale across markets.
Karan Singla's past jobs
Led the Indonesia business with responsibility for business growth, operations, people and strategic partnerships. Built and scaled the business in Indonesia before returning to India.
Led India Operations and Expansion for Rebel Foods, managing a team of ~7,000 people. • Scaled the kitchen network from 200 to 400 kitchens. • Grew monthly revenue from ~₹40 Cr to ~₹90 Cr. • Built operating processes and teams to support rapid network expansion and business growth. • Worked across operations, expansion, people and strategic partnerships • Led the last mile operations with a fleet of 1500 riders critical to build the D2C business • Launched multiple brands and categories increasing the internet restaurant footprint • Ran multiple programs like Out of Home, Food trucks, franchised stores, launcher program ( rebel operating system as service), EatSure app( Own D2C app). • Launched Wendy’s in Rebel eco system and scaled up to multiple cities
Led Expansion and Procurement for Rebel Foods during a phase of rapid network growth. Drove expansion planning, site development and procurement to support the growing kitchen network.
Managed sales across Mumbai, Gujarat, Andhra Pradesh, Telangana and Madhya Pradesh. • Worked with dealer partners to grow market share and improve dealer EBITDA. • Led regional sales performance and dealer development across the markets. • Worked on strategic projects like Audi Club, Referral Program, and New Retail Identify for Sales staff
Responsible for markets in Maharashtra and Goa
•Responsible for Sales Training function for Volkswagen Channel partners. •Key KPIs were Recruitment, development and retention of manpower. Created programs to improve sales person productivity by 20% •Developed strategies for competency development for sales force, CRMs, Used Car employees, Sales Heads, Team Leaders, Dealer Partners •Created New Product Launch training programs like New Vento, Beetle, Ameo training 2000 people in one go •Retention Programs like Royal Blue, Sapphire Club, Hunt for Champions introduced. Attrition was brought down by 30% •Volkswagen Qualification Index improved by 50%
•Worked on creating new distribution and go to market strategy for Volkswagen brand to increase reach in Indian market. Launched new models like urban outlet and rural outlets.
• Youngest GET to be promoted •Led Distribution Network expansion across west zone and doubled the network in 4 years opening 120 3S facilities in 113 cities with 100% district coverage •Piloted and executed new distribution channels for expansion like e- Outlets ( Hub and spoke model, first in 4 wheeler industry in India), boutique showrooms, CODO outlets