Karin Malm
About
Karin Malm is from Amsterdam, North Holland, Netherlands. Karin works in the following industries: "Insurance", "Automotive", and "Information Technology & Services". Karin is currently Tesla Support Advisor at Tesla, located in Amsterdam, North Holland, Netherlands. In Karin's previous role as a Inside Sales & Delivery Advisor at Tesla, Karin worked in Amsterdam, North Holland, Netherlands until Oct 2020. Prior to joining Tesla, Karin was a Inside Delivery Advisor at Tesla and held the position of Inside Delivery Advisor at Amsterdam Area, Netherlands. Prior to that, Karin was a Team Leader / Direct Supervisor at Conduent, based in Almere Stad Area, Netherlands from May 2018 to Mar 2019. Karin started working as Senior Coaching Coordinator at Conduent in Almere-Stad, Nederländerna in Dec 2017. From Jan 2015 to Nov 2017, Karin was Sales and Customer Service Representative at Conduent, based in Almere-Stad, Nederländerna. Prior to that, Karin was a Sales and Customer Service Representative at mySafety Försäkringar AB, based in Stockholm, Sweden from Aug 2012 to Oct 2014. Karin started working as Restaurant Assistant at Bianchi Café & Cycles in Stockholm, Sweden in Dec 2011.
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Karin Malm's current jobs
First line representative of the Tesla brand, mission and products. - Resolve roadside, technical and general support enquiries. - Educate owners on their vehicles, and guide or troubleshoot them through inquiries they have during their ownership.
Karin Malm's past jobs
- Follow-up on inbound leads by assessing the prospect's needs, qualify the opportunity, and schedule a test drive. - Facilitate the sale and prepare the delivery of Tesla vehicles together with the regional stores and delivery locations. -Achieve monthly delivery preparation, test drives and sales targets.
- Engage with current customers on the phone, email, SMS and other communication channels. - Helping the customers prepare for the delivery of their vehicle by guiding them through; payment, financing, trade-ins, insurance, incentives, and other local requirements. - Maximize and leverage phone time, including pre-call planning, adhering to activity metrics, and call structure and control for opportunity qualification and objection-handling - Communicate financing and trade-in options and suggest suitable alternatives when necessary. - Finalise paperwork preparation prior to delivery taking place in various locations.
Team leader and Supervisor for direct for the Nordic Sales & Customer Service team on the Royal Caribbean project. - Assisting the team by clarifying questions and procedures. Providing coaching and feedback to ensure targets are reached and work methods are efficient. - Main focus on B2C booking conversion and booking value. - Assisting the management to keep the team improving and that the operation is running smooth. - Assisting with the process by handeling calls and escalations when needed.
Monitoring and coordinating quality insurance for the Nordic office on the project for Royal Caribbean Cruise lines. -Delegating and coordinating evaluations with QA team. - Coaching team members in sale techniques, call context, key performance indicators and email context and handling. -Monitor progress of coached team members. -Cooperation with team leader and planning to create and adjust coaching schedule.
Part of the Nordic team for Royal Caribean Cruise Lines. Working with Sales and Service both B2B and B2C. Daily contact with clients from Sweden, Norway, Denmark, Finland, the Baltics and Iceland. Communication in Swedish/Norwegian and English. - For the year 2016 I had a booking conversion 214% above target. - Responsible for quality assurance for the Nordic team. - Contact with customers to ensure payment of outstanding invoices.
Inbound sales for an insurance company. The company is specialised in insurances for credit card frauds and identity theft.