Katerina Suhanova

Description: • Led a team of up to 8 direct reports and 20–30 indirect reports • Implemented new initiatives and process improvements • Managed onboarding of new employees, including selection and training • Drove high performance through team mentoring and coaching • Built strong relationships and effective collaboration with internal stakeholders • Managed and developed key accounts in the steel and industrial sectors across Europe and CIS, driving business growth and expanding the customer portfolio. • Coordinated multimodal transport operations (road, sea, rail, air), ensuring timely delivery, cost efficiency, and compliance with regulations. • Conducted carrier performance monitoring, KPI analysis, and improvement initiatives to enhance service quality. • Led contract negotiations, renewals, and pricing agreements to secure mutually beneficial partnerships. • Collaborated with cross-functional teams (operations, finance, IT, QA) to streamline processes and implement customer feedback. • Utilized IT platforms and tools for sales management, order tracking, reporting, and performance analysis. • Oversaw project implementation for steel logistics, optimizing supply chain solutions and operational efficiency. Key Achievements: • Expanded strategic customer portfolio, achieving significant revenue growth (up to +25%). • Successfully implemented process improvements, reducing delays and operational costs. • Strengthened relationships with carriers and clients, ensuring high satisfaction and long-term collaboration.

• Developed and expanded a portfolio of 50+ strategic accounts across Europe and the CIS, achieving 15–20% annual revenue growth. • Managed end-to-end coordination of sea, rail, road, and air shipments, ensuring on-time delivery, compliance with service agreements, and high customer satisfaction. • Built and maintained strong, trust-based relationships with decision-makers, acting as the main liaison between clients, carriers, and internal teams. • Negotiated contract renewals and pricing agreements, ensuring continued profitability and competitive service rates. • Coordinated daily with internal teams to track carrier performance against agreed KPIs; led monthly reviews to address service gaps and implement improvement actions. • Participated in small tenders, benchmarked carrier rates, and supported onboarding processes for new transport providers. • Collaborated with operations, product, and IT teams to implement customer feedback, optimize service processes, and improve platform usability. • Created KPI dashboards and performance reports using CRM and ERP tools (Vtiger, Oracle OTM), providing actionable insights for process optimization. • Used pipeline management and forecasting tools to track sales and operational performance, supporting data-driven decision-making.

• Managed a portfolio of road carriers, ensuring service delivery according to contractual KPIs and SLAs. • Coordinated 100+ monthly international shipments, optimizing routes and minimizing delays through proactive carrier engagement. • Led onboarding of new transport providers, overseeing contractual setup, documentation, and operational integration. • Conducted monthly performance reviews with carriers, identifying service gaps and implementing improvement plans. • Benchmarked rates and participated in tenders to identify cost-saving opportunities without compromising service quality. • Collaborated daily with carriers, warehouses, customs brokers, and internal teams to resolve operational issues. • Maintained transport documentation, customs forms, and compliance records in line with legal and corporate requirements.