Kaye Hau
About
Kaye Hau is from Singapore. Kaye works in the following industries: "Telecommunications". Kaye is currently Director, Business Operations, Strategy & Regulatory, CEO Office at SPTel Pte Ltd, located in Singapore. In Kaye's previous role as a Manager, Strategy & Analytics at Viu, Kaye worked in Singapore until Dec 2019. Prior to joining Viu, Kaye was a Lead, Strategy & PMO, Chief of Consumer Business Group Office at StarHub and held the position of Lead, Strategy & PMO, Chief of Consumer Business Group Office at Singapore. Prior to that, Kaye was a Manager, Strategy & Business Planning, Product, CBG at StarHub, based in Singapore from Apr 2017 to Oct 2018. Kaye started working as MBA Project Consultant at Mastercard in Singapore in Jun 2017. From Sep 2016 to Apr 2017, Kaye was Manager, Business Planning & Analysis, Product, Emerging Services, CBG at StarHub, based in Singapore. Prior to that, Kaye was a Manager, PMO, Global Delivery, Group Enterprise at Singtel, based in Singapore from Apr 2010 to Aug 2016. Kaye started working as Specialist, PMO, Global Technology Services at IBM in Singapore in Feb 2007.
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Kaye Hau's current jobs
SPTel is a JV between ST Engineering (STE) and SP Group (SP). SPTel is a B2B digital service provider offering business class 5G-ready Software Defined Network (SDN) across Singapore with native cybersecurity features, IOTaaS and Multi-Protocol Edge Computing. The company is currently helmed by veterans in the Telecommunications & ICT industry and the Board of Directors are made up of senior leaders from both ST Engineering & SP Group. Owns the portfolio for Business Operations, Strategy and Regulatory under the CEO Office. Drives business cadence, forecast syndication and pulse of the business, including management reporting and updates to SPTel's Board of Directors. Leads the development of strategy for SPTel, including stewardship and tracking of KPIs/major milestones. Engages in relations management with government agencies and authorities such as IMDA, EMA, Govtech, ESG, DISG, etc. Enhances awareness of SPTel within the public sector. Drives people engagement and employees communications such as Townhalls, leadership meetings and team building events.
Kaye Hau's past jobs
Viu is a consumer digital video streaming service under the PCCW Media Group with presence across 17 markets in Southeast Asia, Middle East, India and South Africa. As of 2019, Viu has 36 Million active users, annual revenues of US$117 Million, and rated by Media Partners Asia as one of the top OTT service providers in Singapore for 2019. Drove strategic planning, budgeting, market intelligence, and cadence. Prepared and visualized data through Tableau and Google Data Studio. Visualized and translated data insights into executable recommendations, and progressively enhanced data democratization. Developed quantitative analysis, market sizing and models to facilitate decision making on pricing, product policies, partnerships, content acquisitions and GTM segmenting. Managed the setup of regional Customer Lifecycle Management (CLM) Program to drive MAU engagement, retention, and subscriptions. Defined customer segments, engagement framework and marketing campaigns. Implemented design thinking & customer centricity practices.
Member of the Consumer Business Group (CBG) leadership team. Led the strategy planning, cadence and partnerships governance aspects of Consumer Business Group with annual revenues of US$1.48 Billion. Owned the PMO function for CBG’s key strategic initiatives with total business cases value of several US$M.
Commercialization lead for strategic product development and partnerships worth several US$M. Member of the product leadership team and managed the development of overarching product budget, strategy & narrative. Drove the pulse of business, cadence, business analysis and provided guidance on key market assumptions, trends and competitive outlook. Managed the product NPS program.
Undertook project to drive usage for Mastercard (Debit). Performed competitive analysis and market research to understand awareness, penetration, and customer sentiments. Ideated use cases and recommendations for execution.
Led due diligence and market scanning of new partnerships opportunities within ASEAN region for emerging services such as IoT, Content, and Integrated Homes. Established performance reporting, developed monetization strategies, evaluated new content potential, and explored new business model for StarHub streaming services including AVOD, TVOD and SVOD. Facilitated in-house design thinking and Agile Lego SCRUM workshops.
Successfully ideated and led strategic initiatives across Singtel Group covering workforce transformation, tools acquisition & deployment, performance optimization, enterprise change management, and business process re-engineering. Led the formulation of Annual Operating Plans (AOP), budgets and business initiatives. Owned the budgeting and forecasting function with annual operating budgets of several US$M for worldwide team. Built up the global PMO function from scratch. Established business cadence, defined key metrics, success measurement, operational frameworks, methodologies, and tools.
Supported account delivery for high value IT Outsourcing contracts with contract values worth several US$M. Specialized in new field projects undergoing Transition & Transformation stage with high volume of procurement, staging, onboarding & change management involved. Authored field guides and SOPs to facilitate knowledge transfers.
Performed inventory and supplier management. Constantly kept abreast of world developments and book industry to ensure titles range relevancy. Worked closely with distributors to execute marketing campaigns and features.
Technical Helpdesk for Singtel Magix and SingNet. 2nd level troubleshooting on ATM & ADSL technologies for customers with chronic / complex connectivity challenges. Monitored operational performance metrics, managed manpower capacity, and worked closely with cross functional teams to ensure operational effectiveness.