Kayleigh Fletcher

Healthcare coordinator for KC Care in Walsall organising Healthcare cover (Ad hoc, temp to perm and perm) for Nursing and residential care homes in the West Midlands and the surrounding areas. Supplying Care assistants and Support workers to service users depending on their needs and specifications. Arranging and Ensuring all staff are kept up to date with regular training and are keeping their skills fresh and relevant. Ensuring all compliance regulations are met and up to date. Conducting telephone screening for prospective staff members and arranging interviews in branch and with clients. Interviewing healthcare professionals and arranging DBS funding and processing them in accordance to regulations. Chasing references, training and sourcing new prospective clients and staff members using a range of facilities. Maintaining excellent Client and staff relationships ensuring any queries, problems and feedback are dealt with swiftly and passed on to the relevant department. Administration tasks as and when and telephone based customer service.

Organising Healthcare cover for Nursing and residential care homes in Cannock and the surrounding areas. Supplying Care assistants and Nurses to homes depending on their needs and specifications. Soft calling existing and new homes and arranging visits to ensure we are meeting the homes requirements and needs should we supply there or in the future. Maintaining excellent Client and staff relationships ensuring any queries, problems and feedback are dealt with swiftly and passed on to the relevant department. Ensuring all staff are kept up to date with regular training and are keeping their skills fresh and relevant. Administration tasks as and when and telephone based customer service.

Administration. Order processing onto an in-house company system called CCAT. Processing invoice queries. Documenting relevant data needed for company rebates. Product knowledge. Excellent customer service. Assessing situations and prioritising customers in a timely and polite manner. Regularly conversing with buyers and sites regarding deliveries and products, arranging deliveries and collections. Organising company files and updating when needed. Composing schedules from house plans. I feel that I accomplished a lot during my time at National Hickman Spending a lot of time getting to know and understand company software and products, creating professional relationships with many of the buyers from the companies I dealt with on a daily basis. Putting my organisational skills into action and creating an easier to manage filing system. Organisation. Excellent customer service. Polite and helpful telephone manner. Creating professional relationships with customers. Being able to work alone or as part of a team. Prioritising my workload. Microsoft office applications. Dealing with customer queries and problems efficiently and calming down any heated situations