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I lead the global deprecation of third party HR products and migration to proprietary solutions of enterprise software encompassing the end to end human resources workflows which was also adopted by SpaceX. Prioritizing post-MVP functionalities based on impact, volume of transactions, compliance and regional needs across North America, EMEA, APAC, and ANZ.

Paychex provides payroll, human resource and benefits services for small to medium sized businesses. I am leading the strategy for the core payroll product, which encompasses all user demographics, in an effort to expand the user base and new target markets. By leading the focus on utilizing data and user research, I was able to increase usage of a new key feature by 43% year over year. I also identified areas of improvement in our self-onboarding experience and worked with internal developers and third parties to make changes that increased sales by 20% within a six month period. In addition, I mentor and coach new product managers.

CDK Global provides integrated solutions and enterprise software to over 28,000 Auto Dealers in North America, Europe, The Middle East, Africa, Asia Pacific and South America. I led a project to course correct the next generation automotive quoting platform product by creating an innovative and competitive go-to-market strategy and roadmap. I lead the front end integration of two acquired legacy inventory management products with an in-house built merchandising tool to provide a unified lot management suite. As part of that, I reduced time spent on support and critical bug fixes from 65% to 15% within three months after launch. In addition, I also lead user research efforts and leveraged analytics and market data to determine the evolving market requirements to build a roadmap for product enhancements. I coached an internationally and domestically distributed scrum team towards better agile practices, which resulted in higher velocity, better handoffs, and launch product deliverables ahead of schedule.

Truepad focused on market oriented solutions for real estate agents and home buyers. I collaborated with stakeholders and the product team to create product roadmaps and prioritized all defect resolutions, future enhancements, and customizations. I was the main point of contact for our largest client, Coldwell Banker, which covered the Mid-west region. I lead the subscriber billing analysis and cleanup project which identified multiple opportunities for increased profit and missed revenue.

Sato Holdings Co provides commercial printing and labeling solutions for products worldwide. I was the project manager for all client customizations such as RFID support, mechanical parts, new region modifications (i.e. Japanese printer modified for European market), and firmware updates which resulted in a delivery time reduction of 20%. Served as the central point of contact at HQ for all international R&D teams (China, Singapore, Sweden, and the U.S.), reducing wait time for requested resources (i.e. specifications, source code, translations, etc.) by 75%.