Keeley Dennyschene

• Managing MICE accounts in order to support hotels targets and sales objectives. * Finding and managing Local Corporate business and setting preferred rates and contracts * Attending various networking groups and events * Managing the sales office and the sales team, reservations agent, conference co-ordinator and wedding co-ordinator * Carrying out reviews and training with the sales office team and managing their hours and work rota * Building relationships with all the hotel suppliers for events * Managing the social media for the hotel • Working closely with the General Manager to create specific and measured sales strategies, implementing and updating these on a quarterly basis. • Producing weekly and monthly sales reports • Creating and implement initiatives for the hotel that will deliver an increase in REVPAR and food and beverage spend. • Proactively identify, qualify and solicit new business opportunities to achieve personal and hotel revenue goals. • Support conversion of incoming opportunities for the hotel. • Maintaining awareness of the local market - competitors' strengths and weaknesses, economic trends, supply and demand • Building and strengthening relationships with existing and new customers for the hotel to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, site inspections etc. • Effectively developing relationships within community to strengthen and expand customer base for sales opportunities. • Demonstrating exemplified customer service • Interacting with guests to obtain feedback on product quality and service levels; effectively responds to and handles account client complaints as required. • Providing feedback and support to the sales team to continuously improve sales performance. • Making suggestions based on guest satisfaction and customer feedback as a component of department meetings with a focus on continuous improvement. • Attending all management meetings as required.

Delivering Level 2 Customer Service Training to visitor attractions and hotels to TSE members

Consultant Specialising in all aspects of nails, event co-ordination, planning , education, resources, staffing, workshops

* Receive and convert incoming Weddings, Conference, Christmas and Private functions bookings. • Responsible for ensuring all enquiries are followed up and converting tentative reservations into confirmed bookings. • Organise and conduct show rounds for prospective clients (weekends and evenings are required) • Ensure all telephone and written enquiries are dealt with promptly. • To be on site during weddings and major events. • To ensure all information is kept up to date and all amendments and additional information is logged and passed to relevant departments. • To produce detailed and accurate event operational sheets. • To communicate effectively with all departments to ensure smooth running of the event and to ensure you have support of internal colleagues to deliver what you have promised! • Seek opportunities to increase sales and conversions in all events. • Focus on a consistently executed up-selling approach • Assist in website & Social Media management. • Build strong relationships with customers to fully understand their needs. • Promote special offers where appropriate. • Ensure accounting procedures are adhered to at all times. • To prepare all contracts and ensure account instructions are verified and acceptable before the event. • Attend and participate in all internal meetings as appropriate. • Assist in sales and marketing in all areas within hotel. • Meet with clients to finalise their event. This shall include evenings and weekend. • Any additional duties required by the management. • Encourage clients to leave reviews on review sites such as Tripadvisor. • Manage offers/booked on third party sites such as hitched.

- arranging wedding fayres - working closely with suppliers - working alongside the GM ensuring the smooth running of weddings and events - venue shows rounds - upselling weddings and events - planing menus - quoting and pricing up of events and weddings - managing staff for events - working closely with the hotel chef - upholding high standards of service and quality - attending networking events - managing all social media and advertising relative to weddings and events Fallowfields Hotel has ceased trading that is the reason I am no longer there.

Event management - weddings, parties, conferences, corporate and private functions Delivering customer service training Also responsible for managing the retail shop and staff, and staff training requirements. Please contact me on events@greendragonecofarm.co.uk

Signature Nails Express is a mobile venue available for event hire. If you are looking for something to wow people..... Then you have found it!!! Amazing way to advertise and promote yourself and your business to areas your shop/unit/services can not reach. This venue is so versatile and is fully equipped with products and equipment. It lends itself to corporate events, educational events and private parties. We can organise and co-ordinate your event from start to finish. Visit www.signaturenails.mobi for further information.

Monthly contributor to well respected industry magazine and judge for yearly Scratch star awards.....

Tutor in Complementary Health and Beauty Dept Teach Manicure, pedicure, nail art, Nail technology (gel, wrap, L&P) airbrushing, e-filing, advanced techniques Teach level 1, 2 & 3 Alongside teaching I am the competition co-ordinator and I organise enrichment courses and small events within the department.