Kelli Erving

Led a high-performing team responsible for managing the company’s global travel program and global corporate card program for 22,000+ employees across 350 offices on six continents. Successfully negotiated global air, hotel, and car agreements. Identified cost-saving improvements and streamlined the booking process for a more user-friendly process, resulting in overall cost savings. Collaborated with implementation teams to ensure new employees were properly trained on the Stantec travel policy and online booking tool. Worked with the TMC globally on compliance, reporting, operational efficiencies, and cost-saving opportunities. • Assessed Concur settings and initiated strategic enhancements to better comply with corporate travel policy. • Developed an initiative that increased online bookings by 10%, which saved the company an estimated $250,000 annually. • Conducted a comprehensive review of air, hotel, and car reason codes and implemented key adjustments that resulted in consistent reporting to leadership. • Initiated a communications campaign to employees who were declining lower-priced airfare and hotel options, which reduced offenses by 10% annually. • Launched a strategic initiative to implement a meeting and events tool for small to midsize meetings. This increased awareness for the duty of care for employee attending meetings all over North America. 300 meetings were tracked in the first year alone. As the corporate card manager, I led a team that supported 8,000+ card-holding employees worldwide and worked closely with senior leadership and staff to address issues and concerns around the employee card program. • Deftly negotiated logistics for the global corporate card program, increasing basis points with a first-year rebate of $950M. • Led the corporate card team to ensure we capitalized on efficiencies and continuously delivered higher levels of customer service.

Led a dynamic global travel management team for A/E/C giant AECOM with more than 60,000 employees and 150 countries worldwide. Leveraged extensive industry knowledge to identify travel management companies (TMCs) located in AECOM locations outside the US. Collaborated with these agencies to ensure compliance with AECOM’s reporting, safety, and security requirements. Partnered with existing TMCs globally on compliance, reporting, operational efficiencies, and cost-saving opportunities. Helped drive efficiencies by maximizing use of the online booking platform and trained executive admins on platform usage. Strategically negotiated global air, hotel, and car contracts, which maximized discounts and loyalty rewards points for the company. • Identified Travel Management Company in 26 previously unidentified countries. • Targeted operational inefficiencies and collaborated with TMC to implement process improvements. • Helped develop a strategic TMC RFP document that was distributed to five large TMCs. • Closely managed Middle East business and established a service level agreement (SLA) document to drive accountability and enhance service delivery. • Implemented new TMC globally, streamlining travel bookings, capitalizing on efficiencies, and improving the travel experience for thousands of employees annually. • Negotiated more competitive pricing and terms from TMCs globally. • Augmented Global Safety & Security to 93% coverage worldwide.

Responsibilities included negotiating global air, hotel, and car contracts, identified opportunities for additional air and hotel agreements resulting in ticket price savings and additional hotel coverage. Served as the Company’s principal liaison with the Travel Management Company (TMC), oversaw an in house Executive Travel Agent staff, performed quarterly and annual business reviews, consistently identified cost savings opportunities, expanded and supported on line booking tool. Conducted operational assessment to improve efficiencies, which resulted in reduction of TMC staff. Worked closely with global TMC to ensure consistent processes across Americas, APAC, and EMEA.

Responsibilities include project management, negotiating air, hotel, car contracts, perform quarterly and annual business reviews, assist with management reports. Served as the main contact between the Customer and the TMC. Responsible for accurate staffing levels determined by measuring transactions and service levels. Met with customers regularly to discuss process improvements, cost savings opportunities and updates on pending projects. Work closely with UK team to ensure consistent processes globally. Work closely with the US and Europe Operations team. Have strong knowledge of Sabre and Aqua.

Supervised 7 onsite offices. Have dual role as the branch manager and account manager for Broadcom and National Recreational Properties Inc. Developed a process to meet their Sarbanes Oxley requirements as well as many QC edits to ensure accuracy in their reporting. Also responsible for all aspects of agent support. • Responsible for ensuring accurate staffing levels and experienced staff • Provided monthly reporting offering recommendations for cost efficiencies • Partnered with travel manager to develop process for tracking the lowest reasonable airfare based on traveler flexibility

Responsible for agent support desk for Aqua software and Global Max. Worked on the implementation of the upgrade to Aqua 2000, trained the Account Managers and Sales staff in Texas and California. Assisted the ARC department to make sure that all tickets accurately interfaced to Global Max. Worked on the implementation team when new customers came on board. • Ensured weekly back office reporting was accurate • Supervised agent support team

Responsible for supervising agents, handling large corporate clients, as well as supporting On-site callers. Also included monitoring phone system, disputing debit memos, handling customer service issues, and back up ticketing.