Kelly Carpenter
About
Kelly Carpenter is from Greater Chicago Area. Kelly works in the following industries: "Human Resources", "Management Consulting", and "Real Estate". Kelly is currently Head of Procurement Operations at The Shelby Group, located in Greater Chicago Area. In Kelly's previous role as a Procurement Operations Manager at The Shelby Group, Kelly worked in Schaumburg, Illinois until Sep 2020. Prior to joining The Shelby Group, Kelly was a Client Service Director, Assignment Management Services at Weichert Workforce Mobility and held the position of Client Service Director, Assignment Management Services at Downers Grove, Illinois. Prior to that, Kelly was a Senior Manager, Global Service Delivery at Sirva Relocation, based in Westmont, IL from Jul 2012 to Aug 2014. Kelly started working as Senior International Consultant at Lexicon Relocation in Lexicon Relocation in Jan 2006. From Mar 2007 to Jun 2008, Kelly was International Counselor at Lexicon Relocation. Prior to that, Kelly was a Associate Counselor at Lexicon Relocation from Sep 2006 to Mar 2007. Kelly started working as Office Manager at International Visitor Corps in Jan 2006.
Kelly Carpenter can be found on Finalscout.com, where members can access Kelly Carpenter's email for free. Finalscout is a professional database with more than 500 million business professional profiles and 200 million company profiles.
Kelly Carpenter's current jobs
Kelly Carpenter's past jobs
Supporting clients in engaging procurement solutions through setup and maintenance; managing a team responsible for supplier enablement, providing user support, training, and general implementation support for cloud based procurement software solutions on behalf of clients.
* Guide operations and client relations leadership team of 8 in the administration of international relocation logistics services, as well as ongoing compensation, benefits and tax equalization for accounts valued at $185M of an overall $600M for service center. * Led Chicago operations start-up; hired and trained staff; spearheaded seamless transition of logistics, payroll and benefits clients. * Created comprehensive tax equalization process adopted company-wide; cleared $750K in backlogged tax funds owed to clients. * Enhanced assignee experience by reformatting corporate “touch-points” and stage gates for contact by 10-15 SMEs assigned to each client assignee. Grouped customer contact into logical, systematic and time-relevant deadlines to avoid overwhelming the assignee and provide information as needed. * Formalized service escalation structure for assignees, clients and vendors; implemented procedures that have facilitated improved continuity of service as well as provided teachable moments to staff and decreased need for client exception communications. * Deployed incentives, team and morale-building initiatives during new system/dual platform transition periods * Realized 9’s and 10’s on customer satisfaction surveys for personal and team’s performance to date.
* Promoted within 14 months to direct largest global service team with greatest relocation portfolio of 47 individual clients, including Fortune 500 global companies with annual account value of $30M+. * Managed team of 25 consisting of Team Leaders, Senior Consultants, Consultants and Associates. * Provided international full service assistance of up to 1,100 moves per year per client on relocation, compensation and ongoing assignments including Canadian cross border services. Earned “Substantially Exceeds” and “Often Exceeds” performance evaluations. * Achieved “top choice team” designation within 6 months on 4 of 5 new client assignments—grew team from 9 to 25; offered valuable knowledge and outstanding service to clients. * Coach inexperienced team on professional service expectations, created motivational tools to encourage skill development and collaborated with Senior Consultants on team building activities. * Created Administration Guide for each client and developed Expense Reimbursement Matrix—assisted team in providing superior service during client interactions and ensured consistent communication on reimbursement matters to Finance.
Manage all aspects of multiple international relocation projects concurrently by collaborating with hundreds of vendors globally to provide superior service for assigned corporate client accounts valued at $40M+ annually. Performed analyses, generated forecasts and reports; provided data to individual and corporate clients as well as corporate management. Participated in prospective customer presentations and demonstrations. Maintained expertise on rules, regulations and practices for more than 200 countries and advised clients.
Managed global projects and corresponding services; served as single point of contact for 25 corporate clients and their respective employees throughout assignment. Counseled client assignees on corporate relocation policy; guided through entire move, including expense administration, global assignment services, benefits management processes, currency and conversion.
Provided support to Global Mobility Specialist and Director of International Services; managed financial forecasting and reporting.
Managed office and led six interns and volunteer staff of approximately 40. Generated all financial analyses and reporting; coordinated events, and maintained member database. Created inclusive itineraries for visiting dignitaries from all sectors. Built rapport with local professionals, politicians and educators.
* Updated accounting and auditing practices— streamlined paperwork, reduced non-value-added processes and improved accuracy and timeliness of financial data. * Generated financial analyses and reports; handled all payroll and payroll tax compliance.