Kelly Gross

*Acting Project Manager and Business Analyst for the transformation to a new Salesforce.com org Coordinating 5 Global Sales Verticals and 5 Global commercial business departments to achieve fully developed Business models with the most up to date technology. *Ensures cross functional alignment and execution of sales and company goals, drives strategic partnerships and new business initiatives, and provides business critical sales insights. Acts as lead liaison between VP of Global Sales Excellence, VP of Global Marketing, VP of Customer Service, Sales Management, and IT department. *Designs, implements, and manages business models and processes for Global Operations for a new Global and Vertically driven sales strategy *Analyzes behavioral patterns and business practices to design sales processes using Salesforce.com, Altify’s Playbook software, SAP, and other integrations. · Researches and recommends 3rd party integration applications to enhance data performance and reporting of Sales activities and trending in Salesforce.com. *Develop, recommend, maintain and communicate changes to the workflow process and usage of systems to ensure consistency and best practices for data integrity. *Research and recommend 3rd party plug-in applications to enhance data performance and reporting of Sales activities and trending. *Audit system usage, identify problem areas and work in conjunction with IT, to troubleshoot and resolve issues to maintain data integrity. *Develop training plans, materials, and documentation for database users. *Monitor and provide monthly, quarterly, and yearly reporting and dashboards on key usage metrics to the VP of Sales and VP of marketing, as well as all other sales management. Prepare presentations for the quarterly Board of Directors meetings and all Yearly Sales Meeting presentations.

*Served as sole design consultant on twelve, million dollar plus new construction homes, seven commercial corporate offices, and several reconstruction residential projects. *Project managed interior construction and decorative surfaces on, established client’s goals and personal preferences, developed and maintained budget, presented design options, developed renderings, facilitated order process, organized installation, performed regular site inspection, and achieved high client satisfaction.

*Supported 6 product managers and the respected products lines, globally *Maintained global price book and product catalogues. Developed part number creation process across several departments. *Audited accuracy across regional ERP systems. Created reports detailing discrepancies and coordinated with product management, purchasing, and/or finance for resolution. *Supported the management of 3rd party contracts, licenses and related documents and assisted in maintaining 3rd party relationships. *Coordinated cross-functional meetings, release events, and other product management activities including equipment and facilities management. Managed allocation of PM demo equipment used in release events, conferences, 3rd party development loaners, etc.

*Taught 150 students per semester Algebra I, II, and Honors resulting in significantly improved FCAT scores. *Organized and implemented lesson plans. *Recognized individual student performance deficiencies, developed interventions, and tutored individual students as needed.

*Managed million dollar plus new home construction from conception to completion *Revised blueprints with architects, developed and maintained budgets, *Maintained correspondence with homeowners *Coordinated schedules with vendors, ordered all materials *Managed warranty issues

*Managed Accounts from design conception to completion *Liaison between all customers, vendors, and Southern Décor *Managed 4 employees and oversaw projects *Assessed and enhanced office procedures