Ken Willis
About
Ken works in the following industries: "Internet", "Financial Services", "Hospital & Health Care", and "Health, Wellness & Fitness". Ken is currently VP, Global Member Support at Peloton Interactive. In Ken's previous role as a Director, WW Product & Tech, Shipping and Delivery Support at Amazon, Ken worked in until May 2020. Prior to joining Amazon, Ken was a Director, Device, Digital and Alexa Support at Amazon and held the position of Director, Device, Digital and Alexa Support at Greater Seattle Area. Prior to that, Ken was a Sr Mgr, Global Product Experience, Customer Insight and Continuous Improvement at Amazon, based in Greater Seattle Area from Jan 2015 to Feb 2017. Ken started working as Sr Mgr, Digital and Device Operations Program EU, APAC CX at Amazon in Ireland in Mar 2012. From Jan 2011 to Feb 2012, Ken was Digital and Device Operations Manager at Amazon UK, based in Ireland. Prior to that, Ken was a On Site Program Manager - Contract at Amazon, based in Ireland from Jun 2010 to Jan 2011. Ken started working as Senior Operations Manager at Express Scripts in Mar 2009.
You can find Ken Willis's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
Ken Willis's current jobs
Ken Willis's past jobs
Led a team of CS Managers responsible for developing and delivering technical support on Amazon digital products and services. Accountable for leadership and service delivery on amazon.co.uk digital customer contacts through multiple communication channels including phone, email and chat. Led European network digital and device CS expansion efforts along with coordinating local operational integration of new products and services.
On-site Program Manager leading hundreds of seasonal support staff for Amazon.co.uk peak
Led 11 Leaders and hundreds representatives with ownership of customer service in a web servicing and benefit management environment. Delivered several initiatives responsible for ESAT, quality and productivity improvements.
Most recently led a team of Project Managers, Industrial Engineers and Project Analysts leading operations projects and process improvements in a large scale customer service and credit environment. Focused on the optimization of productivity and quality within the customer service, underwriting, risk and collections processes. During 8 year tenure, held various leadership positions in Fraud Operations and the Customer Service Center focusing on delivering best in class customer experience and continuous improvement. Certified Six Sigma Black Belt