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Ken Willis

VP, Global Member Support at Peloton Interactive
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Email: ****s@onepeloton.com
LinkedIn: Ken Willis
Current employer: Peloton Interactive
Current title:
VP, Global Member Support
Last updated: 22/05/2023 00:31 AM
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About

Ken works in the following industries: "Internet", "Financial Services", "Hospital & Health Care", and "Health, Wellness & Fitness". Ken is currently VP, Global Member Support at Peloton Interactive. In Ken's previous role as a Director, WW Product & Tech, Shipping and Delivery Support at Amazon, Ken worked in until May 2020. Prior to joining Amazon, Ken was a Director, Device, Digital and Alexa Support at Amazon and held the position of Director, Device, Digital and Alexa Support at Greater Seattle Area. Prior to that, Ken was a Sr Mgr, Global Product Experience, Customer Insight and Continuous Improvement at Amazon, based in Greater Seattle Area from Jan 2015 to Feb 2017. Ken started working as Sr Mgr, Digital and Device Operations Program EU, APAC CX at Amazon in Ireland in Mar 2012. From Jan 2011 to Feb 2012, Ken was Digital and Device Operations Manager at Amazon UK, based in Ireland. Prior to that, Ken was a On Site Program Manager - Contract at Amazon, based in Ireland from Jun 2010 to Jan 2011. Ken started working as Senior Operations Manager at Express Scripts in Mar 2009.

You can find Ken Willis's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.

Ken Willis's current jobs
Title: VP, Global Member Support
Period: May 2020 - Present (4 years, 6 months)
Ken Willis's past jobs
Company: Amazon
Title: Director, WW Product & Tech, Shipping and Delivery Support
Period: May 2019 - May 2020 (1 year)
Company: Amazon
Title: Director, Device, Digital and Alexa Support
Period: Feb 2017 - May 2019 (2 years, 3 months)
Location: Greater Seattle Area
Company: Amazon
Title: Sr Mgr, Global Product Experience, Customer Insight and Continuous Improvement
Period: Jan 2015 - Feb 2017 (2 years, 1 month)
Location: Greater Seattle Area
Company: Amazon
Title: Sr Mgr, Digital and Device Operations Program EU, APAC CX
Period: Mar 2012 - Jan 2015 (2 years, 10 months)
Location: Ireland
Company: Amazon UK
Title: Digital and Device Operations Manager
Period: Jan 2011 - Feb 2012 (1 year, 1 month)
Location: Ireland

Led a team of CS Managers responsible for developing and delivering technical support on Amazon digital products and services. Accountable for leadership and service delivery on amazon.co.uk digital customer contacts through multiple communication channels including phone, email and chat. Led European network digital and device CS expansion efforts along with coordinating local operational integration of new products and services.

Company: Amazon
Title: On Site Program Manager - Contract
Period: Jun 2010 - Jan 2011 (7 months)
Location: Ireland

On-site Program Manager leading hundreds of seasonal support staff for Amazon.co.uk peak

Company: Express Scripts
Title: Senior Operations Manager
Period: Mar 2009 - Feb 2010 (11 months)

Led 11 Leaders and hundreds representatives with ownership of customer service in a web servicing and benefit management environment. Delivered several initiatives responsible for ESAT, quality and productivity improvements.

Company: American Express
Title: Manager, Performance Engineering
Period: Aug 1999 - Feb 2008 (8 years, 6 months)

Most recently led a team of Project Managers, Industrial Engineers and Project Analysts leading operations projects and process improvements in a large scale customer service and credit environment. Focused on the optimization of productivity and quality within the customer service, underwriting, risk and collections processes. During 8 year tenure, held various leadership positions in Fraud Operations and the Customer Service Center focusing on delivering best in class customer experience and continuous improvement. Certified Six Sigma Black Belt

Ken Willis's education
Ottawa University
Bachelor of Business Administration - BBA
Ken Willis's top skills
Team Building Customer Experience Project Management Strategic Planning Six Sigma Customer Satisfaction Management Operations Management Vendor Management Account Management Change Management Call Center Team Leadership Program Management Leadership Analytics Process Improvement Product Management Business Analysis Customer Service
Ken Willis's Colleagues
JS
Jessica S.
Safety Coordinator
New York, New York, United States
RT
Rivkah Tropper
Senior Engineering Manager
New York, New York, United States
MD
Michael Dorman
Sr. Product Manager
New York, New York, United States
SV
Shreya V.
Sr. Software Engineering Manager
New York, New York, United States
SB
Suresh Bathini
Vice President, Engineering
New York, New York, United States
Ken Willis has 4.5K+ colleagues in total at Peloton Interactive. You can find all of them in FinalScout.
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There are 298 other "Ken Willis". You can find all of them in FinalScout.
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