Kenneth Ryant

• Account Manager for Cloud Infrastructure Corporations providing organization to their mobile presence as well as interacting and consulting regarding their IT environment using low-to-no code software. • Strategically plan company initiatives and marketing campaigns to secure future business. • Maintained strong account relationships providing stability and strategic vision for short term cloud infrastructure and effectively managed ticket resolutions to support and stabilize any issues. • Create a custom mobile experience integrating Resco & Microsoft software into an account’s CRM to utilize the ability to keep teams current with information on the go. • Provide consultation to the account key stakeholders on cloud security, mobility, and maintenance. • Plan, Execute and follow up on all marketing campaigns for H1 ensuring new and existing clientele are satisfied with H1 along its services. • Create and add content for H1 and its partners, spotlighting the advances in productivity and automation leading to success as a growing small business.

Recognized as an efficient manager and team player who works systematically and efficiently motivates personnel to provide higher services. • Managed the efficiency and operation of all event services including, but not limited to supplies, inventory control, and multiple team management of over 100 associates for a $64 million event per year cycle. • Awarded 6 “Essential Puzzle Piece Awards” by multiple convention groups for outstanding planning and execution as a key team player. • Successfully achieved team departmental goals each quarter and was recognized for outstanding performance in 2017 & 2018. • Partnered with Revenue Management, Vendors, and other departments to ensure hotel achieved sales/revenue objectives and to guarantee services and standards were kept at the highest level during peak periods of events. • Oversaw the implementation and execution of effective communication for managers by creating a “daily conversations” guide template. • Coached and trained associates in Hotel’s programs of excellence. • Led cross-functional discussions as part of the Efficiency Committee ensuring effective procedures were in place and executed across all departments leading to cost effective weekly staffing and higher attention to details. • Project Lead for staff to ensure pay, morale, safety, and processes were all up to date. • Prepared labor and bi-weekly reviews for past and present events to strategically plan for the Department’s expenditures and budgetary needs.

• Managed and trained over 170 hotel associates in both the Front Desk and Housekeeping department areas. • Recognized as a Key Driver in Loyalty to Property Program through proactive planning and positive relationship building. • Ensured all areas of active business were properly inspected and provided prompt problem-solving strategies on any issues that developed. • Responsible for weekly union Payroll labor critique, C7 reports and Inventory tracking for all Front-Line departments ensuring all hours, product, and placement were accurate and accounted for. All inconsistencies were addressed, resolved, and reviewed by any need-to-know personnel. • Coordinated and strategized with 5 other departments ensuring both services and labor standards were kept at the highest-level during renovations leading to top GSS results in NYC market at 1.3% above goals set. • Managed Ad Hoc requests while simultaneously juggling the responsibilities of a hotel remodel.

Make business related decisions involving multiple factors that may be ambiguous in nature. Decisions on matters that have moderate to significant impact on business operations, financial results, and customer/vendor relationships. Analyze logistics data, identifying and predicting deviations from process, and making procedural changes to take advantage of increased opportunity for efficiency or correct inefficiencies within the logistics systems of travel.

• Managed 4 hotels across 2 states that averaged 70 associates per hotel department. • Created a strong foundation of procedures and processes for the Front Office Financial check-in/out standards for the newly established Courtyard Marriott in S. Philadelphia which ended up being recognized as a premier hotel by Trip Advisor for excellence. • Delivered planned revenue margins and profit targets through optimizing business opportunities in order to achieve high levels of customer satisfaction and representation. • Ensured that all employees were fully conversant with the hotel’s facilities and services, leading goals on a daily basis and modified when necessary. • Responsible for the Processing monthly “end” accounting and ensured all quotas were met and kept. • Responsible for Front Office financials including coding and paying costs. • Guaranteed the satisfaction of guests through accurate billing services, swift and efficient registration services and fostering a professional atmosphere.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point contact of the guaranteed of fair treatment/open door policy process. Support team to reach common goals, set up accurate for each guest according to their requirements. Monitor the performance of others to ensure adherence to quality expectations and standards. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Handle all guest issues as active manager overnight ensuring each customer recieves nothing less than exceptional service. personally handle all emergency task efficiently and rapidly while proactively planning for simular future situations. Audit on occasion the hotels revenue ensuring all revenue is tracked and forcasting is complete. order inventory for hotel gift shop and track trending needs as they arise. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point contact of the guaranteed of fair treatment/open door policy process. Support team to reach common goals, set up accurate for each guest according to their requirements. Monitor the performance of others to ensure adherence to quality expectations and standards. Assign and ensure work tasks are completed on time and that they meet apporpriate quality standards.

worked with the sales and housekeeping staff closely to process arrivals and departures for 200+ rooms. Proactively process check-in and out request by all guest ranging from special needs to luxury request. Answering and memorizing all new information for the betterment of my service and relaying it to all who need in a reactive and proactive manner.

Responsible for lounge services for over 200 guest with diverse corporate backgrounds ranging from pharmaceuticals to communications in all levels. Maintain a high level of awareness and courtesy while serving patrons. Track inventory and maintain the par system of the alcohol on property to meet the bottom line. Execute banquet event orders on corporate & leisure events that take place on property, from set up to billing. Improving guest satisfaction and sales from 300+ a night to 2000+ with quality service.

Work with a dynamic inventory selling and organizing to increase sales. Prepare department for shipping, sales and receiving for 200+ customer per day. Handle all security and unused and damaged items along with direct customers sales every shift.

Provide support administration while organizing all files in the human resources department. Maintain all communication with fellow interns in different departments to keep performance up interdepartmentally. Provide a professional attitude while dividing education with a part time position.