Kenneth Ryant

Lead business operations and service operations across a multi-site, high-growth environment, partnering with executive leadership to translate strategy into scalable execution. Own operational planning, forecasting, and reporting, developing KPIs, dashboards, and performance metrics that improve visibility and decision-making at the leadership level. Drive process optimization and workflow standardization across cross-functional teams, reducing operational friction and improving execution consistency. Partner closely with sales, finance, and customer-facing teams to align resources, timelines, and priorities in support of revenue growth and service delivery. Manage budgets, vendor relationships, and cost controls, delivering measurable efficiency gains and improved margin discipline. Lead and develop teams through growth and change, reinforcing accountability, clarity, and operational rigor.

Planned and executed operational initiatives in partnership with internal teams, aligning delivery timelines with long-term account and business objectives. Served as a trusted operational partner to stakeholders, providing governance, clarity, and issue resolution across complex cloud-based environments. Designed and implemented a custom mobile workflow solution integrating Resco and Microsoft tools into CRM platforms, improving real-time access and execution efficiency. Advised leadership on cloud security, mobility, and system maintenance, translating technical considerations into actionable operational strategy.

Led end-to-end operations management, supporting daily execution while building systems to support long-term scalability. Developed and implemented reporting frameworks, operational dashboards, and recurring business reviews (weekly/monthly/quarterly) to track performance and identify risks. Owned cross-functional programs and operational initiatives from planning through execution, ensuring on-time delivery and stakeholder alignment. Partnered with sales leadership and internal stakeholders to support customer operations and service delivery, improving response times and execution quality. Identified inefficiencies and implemented process improvements and automation to reduce manual work and increase operational throughput. Acted as a central operations partner during periods of organizational change, helping teams adapt while maintaining performance standards.

Owned day-to-day operations for Sonder’s largest Financial District property, overseeing 173 units while maintaining a 4.10+ monthly quality rating. Led supervisors and third-party partners, ensuring unit readiness, service consistency, and adherence to operational standards. Recruited, onboarded, trained, and coached operational leaders, building a management layer capable of sustaining performance at scale. Designed labor and vendor scheduling frameworks that improved predictability, reduced errors, and supported cost control. Implemented inventory management and equipment access improvements, reducing unit turnaround time and operational expenses. Set daily and weekly operational priorities through structured documentation and communication, keeping teams aligned with evolving business demands.

Led large-scale, high-visibility operations across multiple departments, managing 100+ associates and overseeing $64M in annual initiatives. Served as primary point of contact for senior stakeholders, delivering complex, time-sensitive executions with precision and accountability. Directed staffing, logistics, inventory, and service delivery for multimillion-dollar events, ensuring operational excellence under extreme timelines. Partnered with finance, revenue, and vendor teams to align budgets, control costs, and optimize resource deployment during peak demand. Designed standardized communication and reporting frameworks to improve leadership alignment and execution clarity. Coached and developed managers through structured leadership and performance programs, strengthening bench depth and retention. Drove continuous improvement through labor optimization, budget analysis, and post-event reviews.

Led and developed 170+ front-line associates across guest services and operations, ensuring consistent, high-quality service delivery. Played a key role in client retention and loyalty through proactive planning, responsiveness, and strong relationship management. Oversaw quality assurance across service areas, identifying issues early and delivering timely, customer-focused solutions. Managed labor reporting, payroll audits, and inventory tracking, ensuring accuracy and operational transparency. Partnered cross-functionally during major renovation periods, contributing to top-tier client satisfaction results in the NYC market.

• 172 Units • Progressed through increasing leadership responsibility within a high-volume, client-facing, multi-unit operation, managing complex daily operations and large teams. Oversaw front-line operations, financial controls, scheduling, and service execution in fast-paced environments with zero margin for error. Built and enforced standard operating procedures to improve consistency, quality, and guest satisfaction across teams. Managed financial operations, billing accuracy, and compliance, ensuring operational integrity and performance against targets. Led teams through high-pressure, time-sensitive execution while maintaining service standards and operational discipline.

(183 Units) Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point contact of the guaranteed of fair treatment/open door policy process. Support team to reach common goals, set up accurate for each guest according to their requirements. Monitor the performance of others to ensure adherence to quality expectations and standards. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

(691 Units) Handle all guest issues as active manager overnight ensuring each customer recieves nothing less than exceptional service. personally handle all emergency task efficiently and rapidly while proactively planning for simular future situations. Audit on occasion the hotels revenue ensuring all revenue is tracked and forcasting is complete. order inventory for hotel gift shop and track trending needs as they arise. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point contact of the guaranteed of fair treatment/open door policy process. Support team to reach common goals, set up accurate for each guest according to their requirements. Monitor the performance of others to ensure adherence to quality expectations and standards. Assign and ensure work tasks are completed on time and that they meet apporpriate quality standards.

worked with the sales and housekeeping staff closely to process arrivals and departures for 200+ rooms. Proactively process check-in and out request by all guest ranging from special needs to luxury request. Answering and memorizing all new information for the betterment of my service and relaying it to all who need in a reactive and proactive manner.

Responsible for lounge services for over 200 guest with diverse corporate backgrounds ranging from pharmaceuticals to communications in all levels. Maintain a high level of awareness and courtesy while serving patrons. Track inventory and maintain the par system of the alcohol on property to meet the bottom line. Execute banquet event orders on corporate & leisure events that take place on property, from set up to billing. Improving guest satisfaction and sales from 300+ a night to 2000+ with quality service.