Ketan Shah

Agentz offers AI-powered customer engagement and communication automation solutions to SMBs, mid-size enterprises, and franchisors. Agentz automated assistant makes sure that SMBs don’t have to worry about missing calls, texts, and online inquiries from websites, Facebook, Google, or other web properties - 24/7. It allows businesses to respond immediately & engage with the customers resulting in better customer experience, lead conversion, retention, and reputation. Agentz helps businesses save up to 20% of front desk/customer service cost. The solution is purpose-built for SMBs for simplicity, out-of-box experience by industry and can be customized for bigger enterprises. https://youtu.be/2L6mSYe7oGs

-- Sold to Tyler Technologies ( NYSE: TYL) in June, 2017 -- Responsible for engineering and product development -- Built the dev/QA team from 6 to 50 plus -- Built fully configurable and industry agnostic SaaS platform to allow flexibility in business strategy -- Worked with CEO and other stakeholders to define the product and strategy -- Ensured timely product delivery -- Established agile engineering practices -- Optimized resources during tough times and managed the budget with resourceful approach -- Established engineering culture that resulted in less than 5% attrition rate Modria provides a SaaS platform to resolve disputes and transactions problems online. Rules driven disputes resolutions reduce customer service cost and increase customer loyalty. The platform is industry agnostic. It is used by governments, insurance companies, e-commerce companies and more.

Advised the founders on the technology and strategy Before smart phones became ubiquitous, MediAngels provided a spectrum of eHealth services including medical consultancy. Using a basic cell phone with a camera ( smart phones or high speed bandwidth not required ) a patient anywhere in the world can use the service and consult hundreds of doctors from all around the world. The service was designed to be used in rural areas of the world.

Adviser from mid 2010 to mid-2011. President from mid 2011 to Feb 2012 Worked with the founders to position the company and technology to find suitable financial options. Sold the company to LinkedIn in Feb 2012. TrustHop platform connected consumers with local service providers. The service was similar to Thumbtack with algorithms that accounted for consumers' social connections. It taped into consumers social trust graph to find local services recommendation from people they know and trust on the top of crowd sourced reviews from Yelp and Yahoo

Joined Spot Runner as a part of Spot Runner's acquisition of Weblistic -the company I founded. Spot Runner provided products and services for TV advertising. Its goal was to provide Google AdWords-like products for the TV industry • Managed online product/technology and production/operations departments with a staff of about 75. • Played a key role in the integration of technology and the merger of two companies • Worked with engineering ( hands-on) to enhance technology for bidding, keywords management, monitoring, reporting and analysis • Worked with other department heads to develop strategies to reduce production costs, improve ROI for advertisers, and to reduce advertisers' churn. • Reduced production and ad campaign management costs, developed SEM practices and training

Weblistic developed a local, distributed sales network to sell online advertising to small to medium size businesses (“SMBs”) using its proprietary technology platform. The company allowed its local sales forces to concentrate on selling and building customer relationships by automating end-to-end local online advertising media buys & processes. The platform generated leads across many channels including Google, Yahoo, Superpages.com, AOL and other vertically-oriented and locally-focused websites. • Acquired previously developed technology from at&t and founded Weblistic. • Sold the company to Spot Runner • Raised venture capital • Assembled technology, operations and sales teams • Grew the company to about 50 employees • Worked with the board and executives to develop the vision, business model, execution strategies and KPIs • Worked with department heads to develop departmental strategies in line with the company strategy, objectives, work plans and key performance metrics • Closely worked with product and technology team to establish product strategy, architecture and development • Closely worked with production/operation department to establish processes and to streamline campaign creation, fulfillment & ad maintenance

Yellowpages.com is a leading online yellow pages and local online directory • Joined Yellowpages.com as a result of a merger of Yellowpages.com and Sales-Watch.com. After the dot com crash worked with the CEO to rebuild the company. • Developed and implemented a technology strategy to serve more than 25 million searches per month on Yellopages.com with a very low budget which was quite meaningful in the early days of the Internet era. • Maintained 99.999 % uptime for the site with 2 IT professionals • Expanded engineering teams in the US, Canada, and in India to close to 100 • Successfully managed crisis when the company’s external dependencies failed by developing in-house technology • Successfully juggled many projects at a time that used different technical platforms. • Saved multi-million dollars in departmental expenses as a result of practical decision-making, good negotiations with partners and frugal but fruitful engineering practices • Transformed the technology to position the company as an ASP and syndication of multiple online directories • Managed and actively participated in all aspects of product development including engineering designs implementations, reviews, quality assurance, product launches, and network operations

Sales-watch.com built technology to automate FSI ( Free Standing Insert ) advertising model. It provided a way for local retailers to advertise their local sales and promotions online and to close a loop in their marketing campaigns targeting brick and mortar stores. • Was Involved in all aspects of running a startup, starting from furniture fixing and dishwashing to engineering, business development, marketing, sales and finance • Designed & developed Sales-Watch services with limited resources, using Oracle, ASP, Java, JavaScript and VBScript on NT platform • Built an excellent team with innovative terms • Developed and established very efficient content management process before CMS became popular. • Merged the company with Yellowpages.com

Icarian developed technology for human resources. It was a top VC funded high profile startup. • Was a part of core engineering team • Designed and developed “offer and interview modules” for Icarian Workforce Management System using Netscape Application Server ( Kiva ) , Java, HTML, JavaScript and Oracle in Windows environment. • Architected the link between Icarian Workforce and other external ERP software like PeopleSoft • Was involved in overall development of the Icarian Work Force Management System

SageIT Partners was a technology consulting firm • Wrote Broad Vision Dynamic Objects in C++ for an E-Commerce application, for the client - Hewlett Packard. • Wrote store procedures and ProC code to migrate data ( in Oracle ) into the BroadVision application. • Helped writing web pages for Clinical Development Outsourcing Manager( CDOM) application for the client - AMGEN using server side Java Script (Live Wire). • Developed internet enabled HR application to automate hiring process using NetDynamics, Java Script, Java, HTML, Oracle and Windows NT. The system is used to enable applicants search for a job, apply online, and automate work flow of the hiring process. Responsibilities included gathering requirements, developing data model, developing HTML prototype, product development, creating test plan and documentation