Kevin Kong

Build up Closed-loop based Customer Full Life Cycle for MaaS by Smart & Intelligent Ecological Service Platform for new model of Aftersales Service, intelligent Aftersales service development, Customer Experience Center, innovation and digital service product development, supplement Aftersales service network.

Business Development • Conducted regular training sessions with potential and existing service providers to ensure increased awareness and knowledge of service & product range. • Developed market leading network capabilities & services that ensure client retention as well as successful new business. • Developed profitable relationships with quality product suppliers in allied Automotive & Financial Services industries (e.g. Tow Truck, Service Repair Vehicle, Batteries, Car Glass, Smash Repairs, engine oil, fuel, etc.) • Promoted the AGA Roadside Assistance Provider Network as a sales channel for the distribution of OEM approved batteries packages & other products & services, allied to the automotive & Financial services markets to dealerships, manufacturers and other appropriate potential clients. Provider Network Development •Involve in the definition of team working targets and objective plan. Allocate tasks to team members and ensure the team achieve objectives and other additional tasks. •Training and managing team members not only work quality but also on network coverage and service quality & KPI. •Develop different kinds of provider network in areas according to the company business. Visit and assess the potential providers to finish the extended network coverage. Select the providers in terms of company standards and ensuring the excellent service quality & KPI and Service Audit on regular basis. Reduce the cost by negotiation.