Kieran MacDermott

Delivered Microsoft's Premier service to the world's largest Building Society - Nationwide Building Society: - Income £3.33bn, Pre-tax Profit £1.34bn, 25,500 seats). Ensuring the provided service underpins the 24x7 banking services and are aligned with the bank's corporate strategy. Managing both reactive response and on-site proactive support services and training across the Development and Production IT functions. Managing contractual and operational arrangements with the customer, and building/managing relationships with customer's outsourced support teams.

Management of, and maximisation of cost reduction within, the account’s patching obligations: currently saving 50% against funded work Worked with the Customer to develop a complete service failover plan providing a £250k TCV revenue opportunity Amalgamation of key technical reporting functions (ie Asset/Configuration Management, Software Licence Compliance, Capacity Management and Technical Refresh) to maximising leverage of automated toolsets to reduce wasted and duplicated effort and a reduction in FTE. Drove the remediation, transformation and delivery of the toolsets from project to Service. In particular troubleshooting the failing CMDB and discovery tooling projects Providing Quality Assurance and Service Governance for Service Management processes, Service Descriptions, Products & Services Catalogue, Service Code of Practice and Exit Plans Management of the support and delivery of the Customer's 3 year rolling Technical Refresh Plan

Start-up role as commercial and business manager for Welsh timber; set up and ongoing matrix management of an industry cluster Delivered briefings and proposals to Welsh Assembly Government at Ministerial level

Overall responsibility for all corporate data products & services; including RAS, 3G, GPRS, Wi-Fi, VPN, Paknet, Widanet, with a £50m pa revenue Delivered 2.5G and 3G Mobile Data Card; led the delivery of Vodafone UK Wi-Fi service. Undertook strategic review of sub-businesses and implemented appropriate plans (eg closedown of an international business involved complex and detailed negotiations with multiple international stakeholders at various levels) Defined and developed the Vodafone UK data roaming service including strategy, pricing and billing. Worked globally with international network operators Negotiated the commercial and technical aspects of the C&W data roaming exchange (GRX) contract Represented Vodafone UK in at the GSM Association industry standards (SerG) group Project managed Vodafone Non Geographic Number Portability implementation Chaired the UK telecoms industry Non Geographic Number Portability (NGNP) forum

Undertook a strategic review of PNC’s operating model and technology; made recommendations to the Board which were accepted and implemented Negotiated more favourable terms from existing Network Provider and implemented resilience and competitive deals with alternative Network Providers

P&L control of an entrepreneurial telephone information services company with £8m pa turnover Implemented major change programme to reduce cost and introduced new technology, increasing turnover by 29% and net profit by 34% in first year. Further increase in turnover of 60% and net profit of 40% in FY 98/99 Managed the merger and integration of DIS (and other companies) with the Personal Number Company Managed Y2K preparation and remediation

Managed Vodafone's multi-million premium, national rate and Freefone and fax services Optimised services and revenues using Vodafone's IN (Intelligent Network) facilities Designed and implemented a new in-call credit card payment service, thus introducing more market opportunities and an additional turnover of £5m in the first Managed Vodafone’s voicemail and data products: Established voicemail as a service thus increasing penetration from only 5% to over 20% in 12 months

Marketing and technical support of an international science information service: Increased UK turnover and profit by 30% in 18 months