Kristine Esparraguerra

Spearheading the introduction of a diverse range of power tools, hand tools, and industrial equipment in the market under the brand name “AFRA”. Assembled a formidable team, comprising the Senior Head Department, skilled technician, and well-experienced sales marketing personnel, to ensure the success of this endeavor. | Sourcing potential suppliers through e-commerce platform that facilitates B2B transactions, and attending exhibitions to gain a valuable opportunity to connect with industry professionals, and engage with potential vendors | Executing procurement procedures and transitioning them into the shipment process | Engaging in coordination with notifying bodies to assess the authenticity of product certifications | Reporting directly to CEO, delivering regular reports and updates

Designated from Cashier to Customer Service Staff into higher role as Customer Service Supervisor in a span of 6 years in service. Professionally handling multitasking role and take in-charge of both customer service department to reception desk. Leads and supervise Frond-End Team, able to schedule shifts of the team resulting to effective manpower resources on a daily basis. Handled customer relation issues concerning defective and incorrect merchandise purchased with supplier and determine appropriate course of action. Almost 100% of the issues resolved. Cited by teammates and upper management team for problem solving skills and decision making. Appreciation received from loyal patrons for satisfactory customer support through written and verbal compliments. Working directly with General Manager and liaise with HR Executives and PRO's for employees related issues. Basic knowledge in CRM and SAP command.

Data Processing Support include works for data entry for each project addressing major education, health and social challenges and early childhood development and learning. Assist administrative works, coordinate finance department for any clerical works.

Cash counter staff/office assistant play the role of handling cash counter machines and equipment, expose to different type of currency payment and payment mode(cash, check, credit note and credit card). Prepares sales report, perform office procedures. Handle cash sales withdrawal and deposit.