Lauren Koch
About
Lauren Koch is from San Francisco Bay Area. Lauren works in the following industries: "Computer Software", "Internet", and "Information Services". Lauren is currently Sr. Director of Enablement and Self Service Support at Cloudera at Cloudera, located in San Francisco Bay Area. In Lauren's previous role as a Sr. Director of Launch & Analytics at Twitter, Lauren worked in Walnut Creek, California, United States until Dec 2020. Prior to joining Twitter, Lauren was a Director of Launch & Analytics - Twitter Service at Twitter and held the position of Director of Launch & Analytics - Twitter Service at San Francisco, California. Prior to that, Lauren was a Director - Azure Marketplace Business Operations at Microsoft, based in San Francisco Bay Area from Aug 2014 to May 2018. Lauren started working as Senior Program Manager, Business Incubation and Online Services at Microsoft in Feb 2010. From Aug 2008 to Feb 2010, Lauren was Program Manager, Business Incubation and Online Services at Microsoft Licensing, GP. Prior to that, Lauren was a Business Systems Analyst, Americas Commercial Operations at Microsoft from Mar 2006 to Aug 2008. Lauren started working as Senior Consultant at Celerity Consulting Group in Nov 2001.
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Lauren Koch's current jobs
For the Technical Support organization, responsible for Self Service Support, Analytics, Program Management, Partner Support, and Knowledge, Community, & Enablement at Cloudera.
Lauren Koch's past jobs
Introduced and responsible for program management, operations readiness and analytics for Twitter’s customer support and cont ent moderation organization. Built a team of 27 to lead mission-critical, cross-functional efforts, deliver objective analysis and insights, and execute on strategic initiatives spanning customer support, operations, critical incident management, and content moderation.
Introduced and responsible for program management, operations readiness and analytics for Twitter’s customer support and cont ent moderation organization. Built a team of 27 to lead mission-critical, cross-functional efforts, deliver objective analysis and insights, and execute on strategic initiatives spanning customer support, operations, critical incident management, and content moderation.
On behalf of the Azure engineering group, responsible for defining, building and supporting all operational elements of the Azure Marketplace. Manage a team of program managers to scale and grow the Azure Marketplace into the right countries and business models, driving robust growth in the ecosystem and enriching the Azure offering. Drive policy and process to safeguard the partner and customer experiences, scale partner onboarding and allow for a robust offer catalog. Define and deliver business critical data and insights that support ISVs, marketing, engineering and strategy organizations. Manage a team of support professionals to assist ISVs and their customers.
Responsible for global business operations of Azure Direct focusing on strategic roadmap initiatives and ongoing execution excellence. Launched operational model and support of Azure Store (developer marketplace) within aggressive timeline of 30 days from kickoff to go-live. Team leader, helping to support hiring waves by training and mentoring across multiple functions.
Responsible for Americas business operations of Online Services programs (BPOS/O365 and Azure). Supported the initial launch of BPOS and Azure, as well as geographic expansion of those businesses, by ensuring the business operational model was comprehensive and ready to transact upon launch. Conducted multiple executive reviews to surface gaps, risks and remediation plans throughout. Led multiple waves of COGS reductions by streamlining and relocating operational support in short timelines.
Drove improvements and disaster recovery plans to line of business applications critical to fiscal close processing. Acted as systems expert for operational redesign initiatives. Managed critical implementation of pre release MRP system at major manufacturing facility, increasing efficiencies and providing a live example for our Sales teams to use as a case study. Reported out status and risk to Microsoft CIO and COO multiple times due to criticality of success.
Managed a team of four consultants to gather and analyze data in order to summarize the progress of a major California Utility’s bankruptcy and the feasibility of its emergence. Prepared critical bankruptcy related quarterly reporting data for client’s public financial statements