Leilani S

• Responsible to plan, prepare, submit and ensure achievement of unit sales. • Cold calling and customer visits in assigned sales territory. • Collect customer information, ensure that it is submitted timeously to capture on Kerridge and ensure follow up activities are carried out. • Responsible to meet sales growth/market share increase objectives in assigned sales territory. • Responsible for total sales process, introduction of SIE’s product offerings to new clients/revisiting current offerings with existing customers. • Ensure quality of customer interaction and service. • Financial management of deals in line with budget and company strategic objectives. • Preparation and presentation of reports to management. • Drive customer service and ensure all actions are in line with company’s vision • and values • Participative responsibility to grow department in line with company requirements • Become the customer’s trusted advisor

Monitor and report on progress of projects to all stakeholders Combine regional Western Cape project progress, problems and solutions Ensure outstanding customer satisfaction by maintaining strong working relationships Handle client issues throughout the implementation life cycle in a timely and accurate fashion Assist sales team in customer acquisitions, planning, retention and management Define, document, agree, monitor, measure, report and review the level of onsite services, administration, accounts and SLA Agreements Manage communication and project risk Manage project conflict and delivery updates to customers and role-players Develop and maintain master fleet summary for Regional Accounts Personnel Monitor specialized projects Liaise with respective sales personnel country-wide who share accounts Develop reporting processes, complete and submit required monthly reports, including Key Overall responsibility to ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements; overall responsibility to ensure administrative tasks performed are completed accurately and timeously Build sustainable relationships of trust through open and interactive communication Maintain relationships with existing customers to retain and grow the business Monitor the Service Level Agreements on a regional basis Monitor and record customer visits on a regional basis Engage with technical teams to maintain service excellence Facilitate customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out Participation in team / department meetings and development / training initiatives to ensure that the Marketing Department functions as an efficient resource for the company

• Compile cost reports for Key account customers (Woolworths, Parmalat National, Pick n Pay, Ceres Fruit Juices) • External and internal CSI • Write stories for the quarterly newsletter • Organize and Manage events (Roadshows etc) • Customer visits to ensure customer satisfaction • Liaise with key customers • Attend to customer complaints • Attend and assist with handovers of forklifts at customer premises • Compile customer list reports for employees • Managing I-site for Cape Town Branch – commissioning, reports, billings, training, customer queries, system queries. • System updates (Kerridge) • Organize our stands at golf days • Sourcing of marketing material and corporate gifts • Loading and creating of marketing records • Identify and organize community projects • Attend and oversee sponsored events. Host customers at these events.

• Customer process for hire • Taking phone calls • Quote customer • Follow up • Quote log to be updated and sent weekly to Rental Manager • Check if customer has account • Run with the opening of account process • Keep fleet pool list up to date • Check availability of machines • Push unit to be completed by workshop • Draw up hire agreement with all relevant details • Transport sheets and security pass to be processed for audit purposes • Opening of hire agreements • Ensure that all contracts have correct signatures and completed correctly • Invoicing • Manage clearing account • Create purchase orders • Follow up with suppliers on outstanding invoices and processing • Follow up queries in terms of late payments • Complete ISO documents where credit notes needs to be processed

• I deliver an aftermarket service, sell parts and tyres to Forklift owners in the area I serve. • Attend to customer queries. • Visit key account customers as well as new clients on a daily basis. • Cold calling (about 80 calls per month) • Forklift surveys • Compile quotes. • Liaise with other departments when dealing with customer queries. • Follow up customer complaints • Advise clients when it is necessary to change tyres or, and forks and explain the safety implications. • Explain different brands of materials and advice customers which brand is suitable for their application. • Involved in Agricultural exhibitions (ie Bienne Donne Show • Help customer with cost saving exercises that applies to running costs and service costs. • Involved in our company’s charity arm. • We serve customers in various industries – export, food, industrial and agricultural - Only to name a few: Shoprite, SACD, Distell, Du Toit Group Ceres, SAA Cargo, Pioneer Foods, Parmalat and Clover

• Act as product promoter and customer liaison • Build and maintain a good relationship between customer and Darling Dairies. • Promoting of products at customer’s venue • Promoting of products at exhibitions, golf days and other activities • Liaise with merchandisers daily • Attend to product and shelf maintenance. • Check stock rotation • Visit store manager, fresh foods manager and perishable controller • Liaise with operational staff about marketing schedules • Check stock levels and expiry dates in back up fridge • Manage short dated products • Co ordinate in store promotions • Follow up customer complaints • Administrative duties such as returns and route scheduling • Attend marketing meetings • Deliver to chain stores, garages, hotels, hospitals and caterers. • Some of our customers include Shoprite, Checkers, Engen, Pick ‘n Pay.