Leni Rivera

The events from the pandemic have forever changed the way we perceive a “workplace." Which is why the focus of a Workplace Experience is shifting from where you work, to how you work. And the emphasis is on empowering you to be productive and engaged. From anywhere. Introducing The Workplace of You. This innovative concept puts your workers at the center – in the heart – of your organization. Understanding how your workers work, what tools and technology they need to be seamlessly efficient, and how the different places they work from enables their success, are the key elements to ensuring their productivity, engagement, and job happiness. It’s not enough to focus only on rebuilding corporate offices, because that only forms one part of the total workplace experience. Instead, the focus is shifting to enabling folks to work successfully from wherever it is they need to be. The Workplace of You is a concept derived from data-driven analysis of the expressed needs of workers, particularly the desire for remote work flexibility, and statistical data of lessons learned from work models pre-pandemic and during the pandemic, leading to data-driven solutions for a workplace of the future that drives both sustained business growth and an organization full of happy employees who are empowered to be successful. Learn how to apply the Workplace of You at your organization, in your industry, or with your business community. Visit: www.WorkplaceXperience.net

 Authored and published the pioneering book on Workplace Experience, revealing for the first time what it is, how it differs from Employee Experience, and how it directly impacts employee engagement and business growth. The book also provides a step by step process on building unique Workplace Experiences in corporate environments today. Available on Amazon: https://www.amazon.com/dp/B07VY55WNS

Key responsibilities:  Strategically drive the Workplace Services program in alignment with the Roku culture and its growth strategy in all office locations nationally and globally (8 in the USA, 6 in EMEA, 4 in APAC).  Develop a consistent Workplace Experience unique to the Roku culture across all Roku workplaces – both physical and remote. Achievement highlights:  Established workplace protocols, systems, and processes in response to the Covid-19 pandemic, including the proactive development of a global re-entry plan.  Completed targeted project buildouts, facility upgrades, and corporate relocation in all office locations in 2020.  Successfully maintained employee connectivity and engagement through the launch and support of virtual events, programs, teambuilding, and initiatives driving Inclusivity and Diversity programs.  Enabled employee success through the launch of Work from Home support programs including ergonomic assessments, health and wellness programs, door-to-door shipments of team equipment, and snack kit deliveries.

Key responsibilities:  Develop and establish the program for Workplace Services for the California corporate offices, including food services for corporate cafes and catering, transportation and shuttle services, domestic and international shipping, receiving, and mail delivery services, corporate office supplies, document storage and destruction, and other vendor management services. Achievement highlights:  Delivered corporate cost savings of US$ 75,000 over the last 6 months by reducing corporate food subsidy costs by 33% through a 10% increase in catering sales (increasing net sales by 4%) and optimizing operations.  Developed and led the recent Café Refresh project for the café in the Pleasanton office, improving the overall food services program as based on in-depth customer research, resulting in increased café sales by an estimated 6% (program is still ongoing and showing continued growth results).

Achievement highlights:  Directed the workplace operations for the company’s Gold LEED Certified head office facility with 8 multi-level corporate buildings, 4 extension offices in surrounding areas and multiple depot offices nationwide.  Designed, developed and led the company’s first workplace experience, which included full in-house food service operations serving 3 corporate cafés and daily catering services, 2 convention banquet halls, 80 conference rooms, monthly events and exhibits, 2 sports and fitness centers, reception/visitor services, transportation and fleet services, and multiple vendor services such as dry cleaning, car wash, payment machines, and daycare partnerships, among other corporate services.  Developed the Workplace Services organizational structure, vision and strategies, leading a leadership team of 13 managers, and providing overall direction for a total headcount of 275 team members.  Delivered an overall corporate cost savings of over US$ 2.17 Million (Php 115 Million) in 2017, through operational improvements across 5 departments.  Delivered corporate cost savings of US$ 104,000 (Php 5.5 Million) by driving intensive contract negotiations with the country’s leading telecommunications company, within the first year of handling operations.  Generated an overwhelming impact to the productivity levels of employees corporate-wide, as recorded in the 2017 Organization Climate Survey.

Achievement highlights:  Drove the all aspects of development of a 95-key Boutique Hotel project on The Palm Deira and a 125-acre Desert Vacation Home project, including seeking funding and joint-ventureships from the government of Oman, top banking institutions in Bahrain, and Sheikh investors in Sharjah and Ras Al Khaimah.  Led the property management, landscaping services and sales and brokerage services for company owned assets which included 2 residential towers in the city center, 11 3-storey townhomes in Jumeirah Village, and a fully gated residential property with 79 5-storey residential buildings and 3 shared residential amenity centers.  Redeveloped the corporate business model to withstand the fast-changing real estate environment during the 2009 government financial crisis, successfully sustaining key business areas.

Achievement highlights:  Independently set up from scratch the company’s first branch outside of Dubai within 7 months and contributed a total sale of US$ 953,000 (3.5 million AED) within its first year of operations.  Developed, established and drove the company’s first business plan, with strong marketing strategies and sales quotas, resulting in the consistent delivery of US$ 273,000 (1million AED) in monthly sales, yielding a sharp increase in overall business growth.  Developed and established the company's first corporate policies, procedures, and workflow processes which were later carried out throughout all branches, contributing to corporate-wide efficiencies and standards.  Created the company’s first HR plan, including employee training programs, incentive packages, and recruitment plans; and led the team in the fulfillment of key team positions from the UAE, Lebanon, Jordan and the Philippines.

Achievement highlights: - Independently developed and delivered full interior design services for various projects, including a 550 sqft. family room, 1600 sqft. 3-bedroom house, 800 sqft. 1-bedroom condominium and a 350 sqft. clinic and office space, all within 12 months. - Drove all coordination activities including contractors, suppliers, building administration and government permit entities, ensuring the successful delivery of all projects on time and within budget. - Designed and produced custom furniture, light fixtures, area rugs, and other accessories for all projects. - Negotiated contracts with suppliers and contractors on behalf of the clients, successfully concluding in achieving desired design goals within budget.