Lesley Dee

Responsible and accountable for end to end account management and shipment processing for air, sea and consolidated movements, from initial enquiry to final closing Identify, develop and evaluate new business opportunities Build, manage and maintain VIP customer relationships Identify potential service issues and take steps to rectify To monitor, review and maintain supplier rates, performance and relationships Spot rate and contract rate negotiation Provide quick and efficient solutions to unforeseen service issues Provide a consistently high level of service at all times

End to End processing for all Sea LCL / FCL movements to USA / Canada & South American markets VGM / AMS / ISF Filing Management, Customer support and first point of contact for nominated key accounts Growing and maintaining customer and supplier relationships KPI maintenance and reporting

Checking arrivals under the PETS scheme meet the criteria to enter the UK as per the rules and guidelines set out by DEFRA Providing customers and airlines advice and guidance on PETS scheme rules Checking and Acceptance of Deliveries Freight release/Customs clearances Provide a high level of customer service at all times

* Maintain and develop new and existing customer and supplier relationships * Processing of Air, Sea & Road shipments to the highest standards ensuring minimal error/non-conformance from quotation stage to post shipment care * Supervision of direct reports to ensure optimum customer service * Monitoring of work patterns to ensure that work is organised and processes followed to agreed service levels. * Identification and implementation of training management needs * Ensuring that shipment accounting is accurate and that each shipment remains profitable and compliant with the Company’s credit policies. * Liaseing with suppliers to negotiate, review and monitor buy rates. * Regularly review operational processes and support new business opportunities. * Process shipments in accordance with current Customs regulations and procedures. * Provide a high level of customer service at all times

Reporting to WWRD Global Account Manager  Training, development and performance management of direct reports  Negotiating with suppliers, carriers and forwarders obtaining best cost to maximise profit  Supplier performance management through KPI monitoring and reporting  Liaising with customers, sales, pick / pack departments, overseas partners, subcontractors and customs authorities  Conformity verification / legalisation of appropriate documentation at time of shipment preparation  Arranging bookings with Shipping Lines, hauliers etc  Raising Export Shipping Documentation in line with current legislation  Timely and accurate billing of shipments  Solving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence.  Solving of internal and operational problems in a diligent and business efficient manner in order to prevent service deficiencies and/or customer's dissatisfaction.  Providing continuous improvement and effective business solutions for internal systems and procedures in order to favour customer service, cost and departmental efficiency  Provide assistance and advice to other departments to improve services and efficiency  Building and maintaining good relations with carriers and customers  Providing a link between sales/ customer service representatives to track shipments from order placement to shipping stage in order to meet required deadlines

Reporting to General Manager  Training, development and performance management of direct reports  Negotiating with Airlines, Shipping lines & Hauliers  Supplier performance management through KPI monitoring and reporting  Liaising with sales teams, operators and overseas partners  Customs brokerage and export entry  Shipment housekeeping / balancing  Presentation of profit / loss reports  Identification and arrangement of standard operating procedures  Arranging bookings with Shipping Lines, hauliers etc  Raising Export Shipping Documentation in line with current legislation  Timely and accurate billing of shipments