Lilian Isih
About
Lilian Isih is from Lagos, Nigeria. Lilian is currently Customer Experience Manager at Sankore Investments, located in Ikoyi, Oyo, Nigeria. In Lilian's previous role as a Store Operations Manager at Bellz Natural Hair Care Center, Lilian worked in until Sep 2018.
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Lilian Isih's current jobs
• Complete thorough documentation on CRM software for every enquiry • Coordinate regular activities updates on CRM software • Strong leader of customer support staff. • Assume ownership over team productivity and manage workflow to meet or exceed quality service goals. • Meet all customer call guidelines including service levels, handle time and productivity. • Resolve customer issues effectively and efficiently, seeking support from all relevant parties as needed. • Provide cheerful, professional customer service, offering a can-do attitude to all requests. • Advise clients on optimum mix of products and distribution channels for greatest success. • Cross-train and provide back-up for customer service officers. • Identify individual development needs with appropriate training. • Surpass sales goals through implementation of effective marketing strategies. • Offer professional, efficient point-of-sale service to minimize queuing time and maximize customer satisfaction.