Liz Batterton

Oversaw consistent tenant fit-outs to brand compliance for 450+ franchise locations across the US and Canada, ranging from minor tenant improvement to full dark gray shell build. • Managed the project pipeline with 20 to 40 projects in various stages of location development. • Primary point of contact for franchise partners for questions and solution-based problem solving. • Ensured quality control during studio site selection including location validation through the creation of test-fits in CAD. • Reviewed and approved construction drawings in compliance with studio design intent. • Responsible for general contractor oversight and management, and the scheduling of materials and Furniture Fixture and Equipment (FFE) installations. • Managed the creation, implementation, and maintenance of project management processes and procedural documentation for both the corporate and individual franchisee levels. • Oversaw development and maintenance of brand specific Design Intent Packages. • Managed multiple vendor relationships and logistics to ensure timely deliverables across all projects and categories. • Responsible for all studio FFE purchasing and appropriate billing. • Developed and provided rigorous monthly and ongoing franchise partner training throughout location development. • Developed monthly franchise sales presentations in conjunction with downline departments.

• Responsible for greeting clients in a timely fashion, consulting with them to identify their needs, and recommending appropriate products and solutions • Achieved one of the highest sales company-wide by exceeding sales and company goals of ADT, IPT and dollar volume, helping the team to achieve number one store status for 2014 • Responsible for the execution, and maintenance of all in-store visuals including seasonal and new product updates • Maintained strict compliance to visual standards, coordinating with corporate visual team regarding store-specific detail • Organized and maintained in-store visual library including graphics, props, fixtures and photos • Conceptualized major store-level marketing initiative for Chinese tour groups in designing and creating full Chinese catalog of Fresh Skincare products • Assist store manager with the development and execution of store-level events • Aided in integral store operations including inventory operations, and development of sales goals spreadsheets

• Managed special events staff and tracked all financial transactions to assure events were on budget • Helped facilitate food and wine tastings with potential clients and coordinated event details • Organized, set up, executed, and finalized on-site and off-site events • Organized and executed weekly charity, educational, and social events.

• Managed employee applications for the internship program, and general job openings • Conducted preliminary applicant interviews • Maintained and organized employee files, portfolios, confidential tax information, and applications • Performed general office duties including daily executive level communications, scheduling, filing, and transcribing

• Managed applications and scripts for the Writing Fellowship program • Maintained and organized Writing Fellowship files, portfolios, scripts, and applications • Performed general office duties including daily executive level communications, reads, and filing

• Directly assisted VP and C-level executives in daily operations • Performed general office duties including confidential filing, arranging corporate travel, executive communication and transcribing weekly meeting notes with strong attention to detail • Assisted Human Resources office in planning Product Knowledge training sessions for stores across four states • Built and compiled Material Safety Data Sheet (MSDS) data base from all 54 stores company-wide • Managed bi-weekly company-wide blog and updated frequent customer data base