Luan Le Dinh
About
Luan Le Dinh is from Vietnam. Luan Le works in the following industries: "Human Resources Services". Luan Le is currently Founder & Chief Operations Officer at ASEAN BPO, located in Centre Point Building, 106 Nguyen Van Troi street, Phu Nhuan Dist, HCMC. Luan Le also works as Deputy Director Of Operations at MP Telecom, a job Luan Le has held since Jul 2009. In Luan Le's previous role as a Human Resources Manager at MP Telecom, Luan Le worked in Ho Chi Minh City, Vietnam until Jan 2013.
You can find Luan Le Dinh's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Luan Le Dinh's current jobs
www.aseanbpo.com
o Build, deploy and supervise the activities related to customer service quality of MP’s projects o Act on behalf of the Board of Directors to immediately resolve arising issues that may affect the company's image in partners’ possession; o Propose standard regulations related to the implementation of customer service policies-plan customer service budget and propose to get General Director’s approval before implementing; o Research, update newest standard of customer service all over the world in order to advise to Board of Directoer in publishing service policies applied for the whole company- Build and set up all of company’s customer services; o Set up process, continuously find method to improve company’s customer services; o Be responsible for managing Human Resource Provision Center, ensuring active back-up plan for recruiting back-up employees o Coordinate with related departments to deploying motivation programs to highly motivate employees o Plan and implement customer care service, supervise and take note customer’s feedback in order to find way to improve services; o Cooperate with supplier, partner to deploy customer service activities; o Do customer satisfaction research, research on Contact Center trends and report to BOD to propose customer service improving method; o Build professional sale manner o Train Customer service skills for employees o Assess the work of Customer Service Department based on pre-defined KPIs o Other obligations based on BOD’s requests
Luan Le Dinh's past jobs
o Plan for Human Resource, build, organize and implement recruitment plan and policy, train employees to meet company’s needs o Manage the work of training and developing human power in order to improve employee’s capacities, professional knowledge; o Build campaign of developing long-term human resource; o Build and develop corporate culture, regulations, build the optimization of internal management; o Build, guide and supervise remuneration, salary, reward, and discipline policies and other policy related to employees; o Determine the need of Human Resource of each department in order to proceed recruiting o Choose the appropriate recruiting channel for each position, filter and interview candidates, train fresher for company’s regulations and culture; o Organize, manage and control administrative activities; ISO system... o Assist to Board of Director