Luis A L
About
Luis A L is from Ciudad de México, México. Luis works in the following industries: "IT System Custom Software Development". Luis is currently Key Account Manager at CUMBRE DIGITAL, located in Ciudad de México, México. Luis also works as MICE & Travel Specialist | Co-Founder at Z by Zibaritas Travel, a job Luis has held since Feb 2022. In Luis's previous role as a Freelance at SZ Productions, Luis worked in until Mar 2022. Prior to joining SZ Productions, Luis was a MICE Operations Director at On Tempo and held the position of MICE Operations Director at México. Prior to that, Luis was a MICE Operations Supervisor at HRG, based in México from Feb 2008 to Oct 2012. Luis started working as Office Supervisor at Aeromexico in México in Aug 2007. From Mar 2007 to Aug 2007, Luis was Reservations Agent at HRG, based in México. Prior to that, Luis was a Travel Sales Consultant at RCI | Vacation Exchange, based in México from Sep 2006 to Mar 2007. Luis started working as Call Center Supervisor at American Airlines in México in Feb 2003.
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Luis A L's current jobs
Desing and costum made trips to each client, selecting best products that suit the needs for everyone, creating best experiences over the world.
Luis A L's past jobs
Virtual Events: Website construction. Maintain website content, desing and registration. Operation of webinars via live streaming and On Demand
- Supervised operations Managers - Built relationships with clients to maintain sales goals and createnew opportunities - Met with clients every quarter to update services - Trained Operations Managers - Created and achieved annual budget - Negotiated with suppliers - Designed manuals for best practices and customer service
- Supervised operations agents - Operated Conventions, Events and Air Groups - Created agenda, rooming list, transfers sheet, and other materials forthe group - Reviewed services at the end of the events with client
- Offered solutions to customers for corporate, leisure and retail clients- Trained team office with best practices and airline system - Ensured office budget was met and maintained
- Provided excellent customer service for LATAM, Spain and Caribbean- Supported the tariff desk for world fares and reissued tickets - International ticket agent at the virtual office - Provided support to airports and callcenter agents for overbookings - Served at the Resolution Desk to resolve problems with clients