Luis Pereira

• In depth understanding of operating manual espresso machines including Synesso and La Marzocco • Calibrating grinders on a daily basis to ensure proper extraction • Responsible for reconciling cash deposits on a regular basis • Deliver exceptional customer service, handle customer concerns and complaints and ensure speedy delivery service in a quick service environment • Strong understanding of the Halo POS System including sales/returns, processing magnetic gift cards, inventory management and reconciling system errors with technical support • Ability to up-sell products at point of sale including locally produced pastries and snack items

• Manager of a multi roaster café, experienced in guiding customers through the selection and purchasing process ensuring that they find the best product suitable to their palette, wants and needs • Provide excellent customer service and exceptional quality of specialty coffee and tea beverages through expertise, knowledge, skills and passion • Enthusiastically convey information to customers on brewing basics and milk mechanics so that they may achieve professional results from their coffee brewing equipment at home. • Established excellent rapport and repeat business and loyalty with customers by providing a welcoming setting, professionalism and personalized service • Hiring manager responsible for training and development of new full time and seasonal staff. • Ensure employees are proficient in excellent customer service and sales techniques • Responsible for technical training of staff including grind settings, dosage, temperature, extraction and milk frothing for beverage preparation • Organize break schedule on a daily basis for on-duty staff • Provide feedback and performance evaluations to all employees to maintain quality standards • Handle café opening/closing and operating procedures • Promote a positive team environment through an open door policy and mediate and resolve any internal tensions • Handle all customer service complaints and ensure they are resolved in a positive and timely fashion • Responsible for inventory orders and replenishment, researching distributors and maintenance of current accounts • Proficient in all aspects of food and beverage preparation • Quality control of all final products before sale • Food Handler’s Certification - taking responsibility for all sanitation and safety procedures by ensuring proper training and education of staff

• Responsible for scheduling and management of at least 20 bar, concession and wait staff including a bi-weekly schedule and daily schedule for breaks and floor positions • Handled daily purchasing and distribution of inventory to each individual concession, bar and portable station throughout the facility • Responsible for nightly cash auditing, sales reporting and deposits ensuring that all transactions balance to ensure accurate revenue and inventory records • Responsible for petty cash and discreet distribution of change to bar and concession stands during peak operation hours • Prepared weekly payroll reports (Microsoft Excel) including individualized breakdown of hours for administrative and customer service employees, calculating gratuities for catered events and handling all related employee inquiries and disputes • Calculated inventory cost analyses (using Microsoft Excel) to maintain profit margin and to increase economies of scale • Skilled in event planning which includes daily operations for groups as large as 3000 people as well as catering, staff meals and seasonal staff parties • Worked closely with a consultant to streamline the menu for better customer throughput • Ability to identify customer trends resulting in an adjustment of the menu to include more healthful food and beverage options • Generated sales forecasts to ensure customer satisfaction and cost efficiencies by ensuring proper staffing complements, availability of desired food and beverages • Tasked with quarterly physical inventory reports