Maeva Arnaud

- Monitor the co-ordination between all departments for smooth & efficient operations. - Developing and managing the company's employees and service to achieve the mission and values. - Identifying staff learning needs and assisting with development - Training the team by motivating them effectively through performance-based recognition. - Provide information about facilities amenities, area and venues and promote services - Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Assessing and reviewing customer satisfaction. - Coordinating the preventive maintenance schedule of rooms and public area.

- Planning publicity strategies and campaigns, - Dealing with enquiries from the public, - Providing clients with information about new promotional opportunities and events. - Analyzing media progress, liaising with clients. - Ensure smooth operations of the restaurant on a day to day basis - Supervise, manage and oversee team members - Ensure that restaurant facility and equipment are always kept clean, attractive and in compliance with company standards and local regulations - Plans, coordinates and supervises activities in the restaurant .

- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis - Maintain hight standards of store - Build productive trust relationships with customers - To submit daily sales reporting and track turnover by staff, customer analysis ... - Manage the merchandising - Reception and transfer of product - Organize inventory - Resolves customer issues - Ensure the superior level of service - Coaching new staff - Communicate Company and Brand policies and management instructions to staff - Guiding and managing boutique team to develop strong sales - Achieve key performance indicator