Makram Darouazi

- Reporting to Group Chairman. - Decision maker for all critical matters and providing directions to the management team and staff. - Business development to the Group and its Subsidiaries. - Guidance and support to the management team. - Accountability of updating the trademark/branding of the group and its subsidiaries. - Ensuring compliance with relevant legislation. - Ensuring to manage the group expenses during the pandemic. - Managing any significant issues that may arise and affect the operations of the business. Naaas Holding Group Companies 🔴 : Naaas Real Estate 🇶🇦 Naaas Group for Real Estate Projects Management & Development ( Asian City)🇶🇦 Naaas Logistics 🇶🇦 Naaas Agriculture consulting & Greenhouses 🇶🇦 Naaas Events & Design 🇶🇦 Naaas Trading Services & Hospitality 🇶🇦 Naaas Recruitment Services 🇶🇦 Harvest International Trading 🇶🇦 Hasad International Trading 🇴🇲🇹🇷🇹🇳🇲🇫🇧🇦 Naaas Paper & Carton Factory 🇶🇦🔜 Sallico Factory For Greenhouses 🇹🇳 Dakkaken E- Commence 🇶🇦🇴🇲🇲🇫🇪🇬🔜 Q-Concept Trading 🇶🇦🔜 QNA Trading & Contracting 🇶🇦 🇹🇷

(434 Stores + 79 Kiosks) Mall of Qatar – Qatar www.mallofqatar.com.qa Key responsibilities: - Reporting to the CEO. - Ensure compliance with all Mall of Qatar policies and procedures. - Work to drive footfall to the mall. - Daily coordination with leasing and marketing departments to develop business. - Accountability of the mall and overall business plan. - Act as the link between the tenants and CEO to meet their requirements and expectations. - Identify areas of support for the tenants related to Marketing and leasing related issues. - Ensure compliance with any government initiatives / requirements. - Identify training needs (HK, Security, Safety, Customer Services, and Maintenance). - Enhance existing relationships with MOI / CID / QCD and other Government departments. - Act as the point of contact between the mall tenants and the CEO. - Ensure confidentiality of all MOQ intellectual property. - Represent the Mall of Qatar at all key speaking meetings - Manage, review and provide recommendations related to the users of Mall of Qatar facilities. - Manage the implementation of the Emergency/Evacuation Plan Operations Journey (HK, Safety, Security, Maintenance, Facility, Customer, Services, Contractors, Tenants, Government). - Instigate quarterly meetings with tenants to enhance existing relationships. - Contribute to a zero-harm safety culture. - Carry out regular appraisals and reviews in line with the procedures of the Mall of Qatar. - Instigate communication channels to all members of the team internally and externally. - Provide advice and support to the mall tenants and build strong relationship with the government authority. - Health and Safety: Give direction to team members (internally and externally) on Health and Safety related aspects. - Represent the operation department by speaking in all key meeting.

- Reporting to the Malls Group General Manager. - Responsible for overseeing all aspects of mall management including: (Admin, Guest Relations, Tenants Relations, Facility Management, Safety, Security, Housekeeping, Marketing & Event Management, Maintenance). - Accountability of improving customer experience inside the mall. - Work to drive footfall to the mall. - Daily collaboration with leasing and marketing departments to develop business. - Resolves complaints and demands of Mall Guests (Investigate complaints, disturbances and violations and resolve problems. - Develop a structure operation plan for the mall covering all key components. - Develop and maintain a long-term beneficial relationship with all existing tenants and retail groups, to ensure continued and future business. - Ensure smooth and positive relationship with the tenants, suppliers and contractors. - Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination and co-operation among various internal departments, to facilitate business needs and deliver positive customer and tenant experiences. - Prepare plans and schedules for regular & periodic maintenance in conjunction with relevant department heads and follow up on quality. - Help to prepare and develop the marketing and annual event plans. - Resolves complaints and demands of tenants and work to remove the causes of the complaint. Respond to their requests within the legal and contractual obligations - Follow legal procedures with respect to mall operations and tenant interactions. - Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines. - Provide and recruit operational staff to achieve optimum performance and efficiency. - Maintain a good relation with the local administrative bodies including Municipality, Water & Electricity Distribution Civil Defense, CID and Police departments, to ensure protection and compliance with codes and regulations.

- Reporting to General Manager - Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees - Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change - Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions - Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand - Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans - Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share - Provides information of our competitor by collecting, analyzing, and summarizing data and trends - Analyzing Qatar Market in Real Estate - Participate in Exhibitions to market the Company - Coordinate with Head department to ensure good customer care services to our Guests

- Ezdan Hotels & Suites 3099 Rooms - I'm reporting to Hotels Group General Manager - Responsible for Directing , coordinating, training and supervising the Sales Managers , sales Executive , sales coordinators , Catering Coordinators , Marketing Executive , Marketing coordinators including direct sales efforts, follow-up and proper sales administration - Responsible for achieving budgeted top line revenue for the hotel - Accountable for guest room and catering/banquet revenues - Work closely with revenue management and marketing functions, to develop strategies to maximize Revpar and grow market share - Develop and execute sales & marketing strategies - Preparation of a strategic sales plan, implementation and administration of the S&M budget and the establishment of annual seller goals - Understand competitive landscape, local and feeder market dynamics, and changing customer needs to ensure property success - Ensure that all sales related activities support customer satisfaction, retention and new business development goals - Proactively position the hotel as a business leader in the community - Preparing yearly Marketing plan and strategy - Participating and Local and international Exhibitions to promote Hotels ( CITYSCAPE - I.T.B BERLIN - W.T.M LONDON - MITT MOSCOW - FITUR MADRID - M.I.T TUNISIA )

- Reporting to Chief of logistics and administrative development - Rapporteur of the Meetings minutes of Board of Directors - Maintains administrative workflow by studying methods - Developing reporting procedures - Help to creates and revises systems and procedures by analyzing operating practices - Resolves administrative problems by analyzing information; identifying and communication solutions - Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations , Employees Allowances [ Housing , Transportation , Telephone ] , Company NOC's [ Licence Drivers , Travelling ] - Follow up with HR High Positions Recruitment - Help to prepare The organizational structure of the company - Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives - Provides information by answering questions and requests - Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs - Researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management - Accomplishes department and organization mission by completing related results as needed

- Amir Palace 369 Hotel Rooms - Reporting To Hotel General Manager - Responsible for Directing , coordinating, training and supervising the Sales Managers , sales Executive , sales coordinators , Catering Coordinators , Marketing Executive , Marketing coordinators including direct sales efforts, follow-up and proper sales administration - Responsible for achieving budgeted top line revenue for the hotel - Accountable for guest room and catering/banquet revenues - Work closely with revenue management and marketing functions, to develop strategies to maximize Revpar and grow market share - Develop and execute sales & marketing strategies - Preparation of a strategic sales plan, implementation and administration of the S&M budget and the establishment of annual seller goals - Understand competitive landscape, local and feeder market dynamics, and changing customer needs to ensure property success - Ensure that all sales related activities support customer satisfaction, retention and new business development goals - Proactively position the hotel as a business leader in the community - Preparing yearly Marketing plan and strategy - Participating and Local and international Exhibitions to promote Hotels ( CITYSCAPE - I.T.B BERLIN - W.T.M LONDON - MITT MOSCOW - FITUR MADRID - M.I.T TUNISIA )

- M.C.T.S International Travel Agency & Company Organize Events , Congress , exhibitions, Conferences and Concerts - Reporting to the International COO - work in retail travel outlets which promote and sell holidays and travel related products - daily operational staff and financial management - sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism - taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers - liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance - dealing with customer enquirers and aiming to meet their expectations - meeting regularly with team leaders to give them sales figures and plan how they approach their work -meeting company directors who advise on strategy and finding out about any local issues and future trends - overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training - Development, production and delivery of projects from proposal right up to delivery - Delivering events on time, within budget, that meet expectations - Travelling to on site inspections and project managing events - Ensuring excellent customer service and quality delivery - Promote the event using flyers, cold calling, and social media as examples of ways to spark attention - Analyze event performance and prepare metrics presentation - Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices

* Melia El Mouradi Palace 5* : 515 Rooms * Melia El Mouradi Palm Marina 5* : 388 Rooms - Reporting to Director of Rooms - Ensure and provide flawless, upscale, professional and high class guest service experiences - Analyse customer feedback and provide strategic direction to continuously improve overall rating - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries Expect and react promptly to guests’ requirements and inquires - dealing with bookings by phone, e-mail, letter, fax or face-to-face - completing procedures when guests arrive and leave - choosing rooms and handing out keys - preparing bills taking payments and money Exchange - taking and passing on messages to guests - dealing with special requests from guests (like booking theater tickets , Excursions , Boat Trip , Outdoor Diner , Karaoke , Quad ,or storing valuable items) - answering questions about what the hotel offers and the surrounding area - dealing with complaints or problems - Promote all amenities, conveniences and programs offered - Examine activities logbook, assign tasks appropriately and implement control schedule daily

* El Hana Hannibal Palace 5* : 252 Rooms - Reporting to Director of Rooms - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries - Operated the switchboard and PBX - dealing with bookings by phone, e-mail, letter, fax or face-to-face - completing procedures when guests arrive and leave - choosing rooms and handing out keys - preparing bills taking payments and money Exchange - taking and passing on messages to guests - dealing with special requests from guests (like booking theater tickets , Excursions , Boat Trip , Outdoor Diner , Karaoke , Quad ,or storing valuable items) - answering questions about what the hotel offers and the surrounding area - dealing with complaints or problems