Malcolm Mitchell

• Prepare weekly forecasts for vehicle and energy sales by analyzing historical foot traffic and test drive data • Set goals to support week over week growth in test drives, sales, and vehicle deliveries effectively achieving sales <100% to target in Q1 19 and Q2 19 . • Lead the Texas market in weekly lead capture by increasing from 2.5% to 19.9% with a 45% conversion to sales opportunity • Support a team of 4 Sales Advisors through coaching, creating daily “playbooks” and providing weekly performance check in and pipeline reviews • Manage a robust store pipeline of 150+ new leads weekly and consistently maintaining 30% conversion and close rate • Submit quarterly performance reviews and feedback through Workday • Assist sales staff through coaching, preparing finance/lease quotes, and cross collaborating across multiple departments to assist with logistical planning, funding loans, and scheduling deliveries • Engage with local community to plan outreach events to drive sales within and around our community

• Closed over $25M in vehicle sales in 2018 • Ranked #1 sales advisor in Texas for volume and customer satisfaction scores • Utilized Sales Force and Sales Force Lightning to maintain a pipeline of 25-30 opportunities weekly while maintaining a 36% close rate • Worked with a team of 8 Customer Experience Specialists on lead capture and converting leads to opportunities by conduction test drives and/or energy consultations • Consistently exceeded KPI’s for outreach, test drives, orders, and delivered vehicles

• Expanded business model into new territories throuh negotiation of lease agreements with 3 high-end shopping malls • Created sales goals based on seasonal market analysis and drove team of technicians to meet and exceed sales and repair goals • Fully responsible for hiring, training, and development of all employees on job responsibilities, sales execution, and daily reports • Identified hidden issues within operations through effective P&L management, resulting in increased ROI and profit margins • Performed sales forecast, highlighting sales declines, and changes in monthly activity and implemented changes of processes and inventory management. • Prevented supply loss through inventory management and developing strong vendor relations saving over $6,000 on inventory cost per month • Initiated a marketing campaign by designing digital and print media and overseeing successful distribution • Monitored Google ad words and improved SEO by creating and performing maintenance on ad words • Provided overall company direction to successfully grow from $10k monthly sales to over $35,0000 monthly sales revenue • Fully supported retail and back-office operations for multiple mall kiosks in three markets to obtain gross sales of $400-500,000 annually

• Performed monthly trend analysis based on product popularity and foot traffic for 3 locations, for inventory control and expense management. • Successfully slashed inventory costs 20% by sourcing Chinese vendors and building lasting partnerships • Faced customers in a high paced environment while multitasking to answer questions & concerns and completing hardware repairs in a timely manner • Designed retail displays to effectively market repair services at mall kiosks • Lead marketing initiatives by designing detailed ads for online and print media • Improved customer retention by creating customer email database and distributing digital coupons and marketing materials • Provided hands on sales and technical training alongside marketing initiatives that led to growth in revenue from $15,000 monthly sales to over $50,0000 monthly sales in one year.

Reviewed property appraisals and homeowner policies to accurately calculate property values and minimum insurance requirements. Analyzed flood documentation from multiple banking and insurance information systems and case-by-case files to verify technical compliance with state and federal laws and regulations including Regulation H – Flood Provisions, which implements provisions of the National Flood Insurance Program (NFIP) administered by FEMA.

Analyzed external bank and insurance documentation Reviewed flood portfolio to support loan remediation process to support federal regulatory audit of the National Flood Insurance Program. Created detailed spreadsheet to perform analytical functions to be distributed amongst project team which decreased processing time by 30 days. Calculated property value and minimum flood insurance requirements through review of property appraisals and homeowner’s insurance policies. Maintained case files in compliance with Federal Regulation H – Flood