Marcia M Robinson

• Improved knowledge management, enhanced thought leadership, and redesigned internal and external training by leading the execution of an operational transformation project. • Drove innovation by partnering with Technology group to engineer AIG’s Multinational next generation technology platforms and collaborated with Product and Functional teams to ensure alignment of business objectives. • Significantly increased employee engagement as well as operational efficiency by designing and deploying AIG’s Multinational new digital user experience. • Owned and championed data quality, master data management and governance across all of AIG’s Multinational global regulatory database which contained local content for over 215+ countries. • Successfully developed and implemented client-centric solutions by issuing regulatory alerts to help clients navigate complexities of doing business across multiple jurisdictions and geographies. • Enhanced employee knowledge and skills by developing and implementing AIG’s Multinational new training strategy and personalized, role-based learning curriculum courses. • Strengthened internal and external communication with clients and brokers by creating and executing AIG’s Multinational new communication and marketing strategy and external broker training.