Marco Balestra

• Successfully led for four consecutive years a "Zero Defects" program delivering service reliability improvement and more than 88% IT outages reduction year over year across the Europe Region. • Coordinating the preparation and distribution of an IT Daily Dashboard of the IT emergency incidents across EU countries. • Acting as point of contact for the DHL Express Europe business, managing communications with business stakeholders and escalations towards our IT service providers in the event of major incidents until full resolution and closure. • Leading as global Express program manager the Group-Wide-Server-Standardization program, aiming to bring over 3,500 Express-managed servers onto a consistent set of server technology standards across all Express Regions. • Leading as global Express program manager the Country Server Transition program, aiming at migrating over 2,500 Express-managed servers to the group wide IT provider over a period of 2 years. • Successfully rolled out across 49 Europe countries License Management processes to ensure visibility of license demand and license compliance for all key software products in each country, reducing the financial risk in case of software audits. • Worked closely with Express IT Controlling preparing the yearly European IT Run budget. • Conducting regular service level reviews with hosting and application support providers, and negotiating the SLA’s on behalf of the Express Europe business functions. • Actively contributed to a European-wide IT run (hosting) cost reduction program, delivering 8% savings through a series of cost reduction measures against an initial budget of approximately 50 million € for two consecutive years. • Provided regular reports to the Express Europe CIO and CIO’s of the European countries about service quality and cost.