Marie Meenan

• Led training for university students on idea generation for Sote Hub, an organisation helping young people to set up businesses. • Conducted classes on computer skills to a group of young people at a Vocational Training Centre, developing effective communication and facilitation methods. • Generated and presented a session water and energy to fellow volunteers and community members to raise awareness of the issues surrounding these themes.

•I am trained in reflective listening, employing these skills to deal with calls ranging from students struggling with workload to those struggling with mental illness. •Trained a new Nightliner in the procedures associated with being on shift.

•Promoted the company through daily updating of their social media platforms with relevant articles in new technology. This increased the amount of followers and awareness of the company, highlighting the power of social media. •Generated reports using Google analytics to create visual data showing the demographics of people using the website and purchasing its products. This helped target future consumers.

•Conducted case study research using social media outlets, including LinkedIn and Facebook, to target new potential clients for the Firm. This highlighted the importance of horizon scanning to constantly accrue new development opportunities. •Created a post-sale marketing campaign focusing on increased presence of Thermal Energy throughout their product guarantees which was successfully presented at the end of the internship. This built trust and ensured the company were able to maintain clients. •Using Survey Monkey, I sent out a survey to clients to try to ascertain their views about the product and their awareness of services and benefits that were offered. I used behavioural insight techniques to increase response rates. These findings impacted the focus of communications with clients.

•Initiated a program along with a team of young volunteers to provide company and activities for a group of vulnerable adults, requiring planning and organisational skills. •Developed a sense of responsibility for the residents of the care home whilst enhancing and listening and communications skills.

•Supervised creative and singing workshops for the members of the club. •Developed vital interpersonal skills whilst adjusting to new service user relationships and gaining the trust of the members of the charity. •Came to understand the variety of needs and developed appropriate methods to cope with new situations.