Marjorie Gonzales
About
Marjorie Gonzales is from Dubai, United Arab Emirates. Marjorie works in the following industries: "Financial Services". Marjorie is currently Manager - Customer Care and Sales at V-TAC Innovative LED Lighting, located in Dubai, United Arab Emirates. In Marjorie's previous role as a Supervisor - Customer Care and Sales at V-TAC Innovative LED Lighting, Marjorie worked in Dubai, United Arab Emirates until Aug 2017. Prior to joining V-TAC Innovative LED Lighting, Marjorie was a Manager - Strategy & Sales at Alchemist Digital Media Solutions Pvt Ltd and held the position of Manager - Strategy & Sales at Dubai, UAE. Prior to that, Marjorie was a Phone Banking Officer Tier 2 at Wells Fargo, based in Taguig, Philippines from Sep 2015 to Jul 2016. Marjorie started working as Senior Sales Consultant and Technical Support Tier 2 at West Corporation in Makati City, Philippines in Apr 2013. From Jun 2011 to Mar 2013, Marjorie was Senior Quality Assurance Specialist for Sales in Banking at Teleservices Direct, based in Mckinley Hill, Taguig, PH. Prior to that, Marjorie was a Sales and Marketing Manager at McJories Fashion and Style, based in Bulacan City, Philippines from Oct 2009 to Jun 2011.
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Marjorie Gonzales's current jobs
Promoting effective leadership and optimism.
Marjorie Gonzales's past jobs
Demonstrated ability of providing assistance to clients in various aspect in a professional and organized manner. Determined to implement earned skills and knowledge for working efficiently and productively.Extremely focused on elevating company standards, goals, and client expectations.
Perform banking duties and overseeing the financial activities for personal accounts. Handle customer inquiries regarding credit card, loans and lines of credit. Identify and offer customers the products and services they need and want to succeed financially. Maintaining daily sales quota while providing excellent customer service experience.
Handled Comcast (one of the largest telephone, cable and internet provider in the US) customers needing assistance with their service. Answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries regarding their service and explain billing statement to customers. Identify and offer services and product beneficial to the customer. Maintain sales quota while providing satisfying customer service experience. Cross trained to do floor walking and assist new hires when needed.
Handled Citibank and AT&T accounts. Design training sessions for the new employees and educate them on technical aspects, communication skills, application of knowledge and problem-solving abilities. Conducted performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers. Provided tips to non-achievers on ways to improve work performance. Monitored daily functions of the call center and ensured smooth operation of all activities, and resolved issues, if any. Established defined quality standards for all work aspects of the organization. Investigated and solved escalations and satisfied customers with concrete solutions to their problems. Identified areas and opportunities to upgrade quality standards within management processes and systems.
Prospects new clients by advertising, giving out fliers and cold calling. Market, negotiates and offer services and prepares quotation for new clients. Manage the receipt, handling, and escalation of all sales enquiries. Create and implement a Marketing and PR strategy. Manage the day to day work of the Sales and Marketing Assistant. Organize and implement all other marketing and PR activities as briefed. Actively chase new leads as required and attend Sales and Marketing meetings.