Mark R Crowe MBA PMP CTC

• Performing restructure of digital healthcare governance and deployment methodology for Sentara Healthcare virtual care programs • Created a multi-disciplinary task force of ten digital health leaders and staff in March 2020 to scale digital services in response to COVID-19 from less than 100 clinicians to over 2,300 clinicians and staff in 72 hours • Launched Sentara and Optima mobile app in September 2019 in partnership with consumer digital product team with volumes growing from 116 visits to 249 in December, a 214.6% increase • Delivered Epic integrated video visits with seven core subject matter experts using Zoom technology for MyChart context-aware video visits • Restructured acute care telehealth platform to align with corporate strategic plan, reduced operational costs by $35k annually, and capital by $16k per endpoint saving Sentara Healthcare $228,200 during 2019 hardware refresh • Consolidated Tele-ICU platform for 132 ICU beds to eliminate Philips Visicu maintenance contract, reduced ICU room deployment costs by 32% to an average of $5,000 per room, and remediation time by 80% • Guided two developers in designing custom administrative tools for business continuity systems management for over 800 downtime systems across enterprise with productivity efficiencies increasing by 40% • Run13 platforms with nine team members including pharmacy, mammography, registration, surgical, central sterile and joint venture systems through ITIL change management methodologies