Martin Bullis
About
Martin Bullis is from Chicago. Martin works in the following industries: "Insurance", "Financial Services", and "Information Technology & Services". Martin is currently Director Worldwide Infrastructure at Whole Foods Markets / Amazon, located in Chicago. In Martin's previous role as a Director MSC Operations and Managed Services at Software Information Systems, LLC, Martin worked in Lexington, Kentucky Area until Sep 2014. Prior to joining Software Information Systems, LLC, Martin was a Manager Network Services at TransUnion and held the position of Manager Network Services at Chicago, Illinois. Prior to that, Martin was a Team Leader/Manager at Acxiom, based in Chicago from Oct 2005 to Dec 2011. Martin started working as Network Service Delivery Group Executive at Fidelity National Financial in Chicago in Feb 2004. From Jun 2000 to Sep 2001, Martin was Vice President Network Services at Merrill Lynch, based in Raleigh, North Carolina. Prior to that, Martin was a Assistant Vice President Global Telecommunications at Marsh & McLennan Companies, Inc., based in Tampa, Florida from Feb 1987 to Dec 1999. Martin started working as Network Analyst at Blue Cross and Blue Shield Association in Jan 1988.
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Martin Bullis's current jobs
Responsible for establishing, leading and mentoring a dispersed team of network development engineers and contractors to design, deploy, maintain and support a portfolio of worldwide network infrastructure products and technologies for stores, offices and distribution center ecosystems. Establish and foster key relationships with Amazon and Whole Foods business and IT leadership. Ensure team development objectives align with corporate and business requirements. Provide guidance and oversight on resource management, project prioritization, task deliverables, budget planning, forecasting and accruals. Promote and enhance global infrastructure security measures, operational best practices and agile/SAFe methodologies.
Martin Bullis's past jobs
Responsible for coordinating and managing day-to-day service delivery within the Managed Service Center including operational support to optimize customer service delivery, and minimize service disruptions. Facilitate remediation of incident, problem and change management service desk tickets and/or customer service delivery issues. Scope includes operational environments, organizational relationships, resource utilization, and service delivery activities of the Data Center Operations team in cooperation and coordination with MSC Architecture & Engineering, Internal IT personnel, and third party providers associated with delivering or supporting MSC customers.
Managed tier 1/2 network team responsible for network infrastructure, end user/customer support, problem/change management, security compliance/remediation, implementation support and business continuity. Full responsibility for technology procurement, vendor management, strategic direction, planning, staffing and operational effectiveness of network operations team consisting of 12 engineers and 9 off shore professionals. Change Approval Board and ITIL Committee member.
Managed client data center infrastructure organization responsible for 24x7x365 operational support of end user services, production scheduling, source code management, system operations, batch production, network operations and technical service desk. Responsibilities included all aspects of tier 1 platform support for 4 IBM zOS mainframes (32K mips), multi-tiered Hitachi/EMC storage infrastructure located in two domestic data centers, tape management, off site vaulting, and print management . Full responsibility for quality and availability improvement, 3rd party contracts, monthly management reporting metrics, planning, staffing, and operational effectiveness of a multi-team organization consisted of 50 systems professionals. Represented IT operations on all IT project governance and review ensuring operational readiness testing is completed before the go-live dates.
Directed the service delivery organization responsible for the architecture, engineering, implementation and support of; network data, voice and storage infrastructures. Service delivery included technology procurement and contract management, all aspects of network support for 300+ core network devices support 5000+ ports, 1500+ remote customers, 2000+ Wintel and 700+ UNIX server connections and network monitoring and alerting, network operations center and business continuity. Full responsibility of client data center migrations, strategic planning, staffing, budgeting, operational effectiveness of the network operations center, network standards and network logical security.
Management of third party outsourcing of all network service and support for the organizations legacy, trading floor, retail and customer network infrastructures. Fully responsible for remote 24X7X365 Network Operations Center providing network monitoring, event alerting, incident and problem management, service request and change management, monthly metric reporting, vendor and SLA management. Led oversight team of internal IT and business liaisons managers and directors liaisons to ensure cycle of continued quality improvement of services provided by the vendor. Led program initiatives to identify post migration gaps in network and service process, policy, procedure and diagram documentation, network architecture, engineering and operational standards, SAS70 and SoX security processes, controls and compliance.
Directed global telecommunications and operational teams responsible for architecture, engineering, implementation and support of voice services, switch platforms, voice mail, calling card, toll-free, international, video conferencing, access facilities, vendor contracts and business voice continuity. Full responsibility of strategic direction, planning, staffing, budgeting, and operational effectiveness of telecommunication and operations team consisting of 10 engineers and controlled an operational and capital budget in excess of $100MM.