Mazen Al Qarawi
About
Mazen Al Qarawi is from Riyadh, Saudi Arabia. Mazen Al is currently Head of IT Infrastructure Delivery @ HSBC Saudi Arabia at HSBC Saudi Arabia, located in Riyadh, Riyadh, Saudi Arabia.
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Mazen Al Qarawi's current jobs
Responsible for HSBC SA IT infrastructure and operations including IT Help Desk, IT Incidents Management, PMO. My main responsibilities are: - Wholly accountable for end-to-end operations and availability of IT systems of the bank. - Deliver dedicated ongoing support to end users on all live systems including administration of the Backup Data Center. - Ensure on-demand internal client support across a help desk that monitors/logs queries received and an efficient 24/7 IT support operation. - Forged robust relationships with external stakeholders including regulators and served as a representative to the CIO to the C-level management and board members in the CIO's absence. - Monitor and supervising project managers while executing strategic IT Infrastructure projects - Manage the IT PMO by following up with PMs to provide projects updates regularly and check the controls to make sure that the PM methodologies is applied on all projects.