Melanie Lapointe

Sample of clients: Amnesty International, Apparel Group, Cartier Middle East, Société Générale Corporate & Investment Banking Middle East, Oman Insurance Company, Landmark Group, Coca-Cola, Saint-Gobain, Chalhoub, etc. Notable speaking engagements and leadership roles include: - Panelist for Women in Tech, Dubai (June 2024) - Master of Ceremony for UN Women SDG5 Summit, EXPO Dubai (March 2022) - Moderator for HR Series with Société Générale at EXPO 2020 Women Pavilion, Dubai (November 2021) - Panelist, International Women Summit, Dubai (2021) - Consultant for Djibouti Ministry of Education, AI literacy for all initiatives (2020) - Panel Lead with Clyde & Co - Intralink: Women in the Workplace, Dubai (2019) - Guest Speaker, Dubai Business Women Council (2019-2022)

For over a decade, Miral has been transforming landscapes and enriching lives on our exciting journey to become the region’s most impactful and influential leisure, tourism and lifestyle brand. ​ - Served as one core leader responsible for enterprise-wide Learning & Development strategy, overseeing curriculum design, training architecture, and program development across Miral’s hospitality, tourism, and leisure portfolio. - Designed and continuously refined internship and early-career development programs, strengthening organizational talent pipelines by aligning learning outcomes with operational and service excellence requirements. - Partnered with internal leaders and external stakeholders to co-create structured learning journeys aligned with industry standards, ensuring participants gained practical experience, transferable skills, and employability-ready competencies. - Led a comprehensive review and audit of frontline and customer-facing learning programs, identifying opportunities to elevate guest engagement, teamwork, empathy, and service quality. - Spearheaded the design and rollout of a flagship training program focused on Guest Experience, Empathy, Leadership, and Hospitality, embedding consistent learning standards and audience-centered approaches. - Facilitated cross-functional stakeholder engagement sessions to drive continuous improvement of curricula, LMS platforms, and digital learning solutions, using engagement data and feedback to enhance program effectiveness. - Operated effectively within a fast-paced, high-impact environment, championing collaboration, adaptability, and shared ownership across multidisciplinary teams.

Hired to spearhead instructional design of UAE Government National Initiatives. Mastered the administrative delivery of BE BOLD for the Ministry of Health & Prevention UAE and the AppOlympics competition for Dubai Chambers of Digital Economy. - Spearheaded all learning components: 200+ hours of e-learning modules development meanwhile coordinating the design and development of the online learning platform, managing weekly engagement with participants via LMS. - Sourcing & liaising with 125+ tech leading industries for coaches, experts, mentors and high profile jury members. - Compiled, analyzed and reported the initiatives data into comprehensive & visually appealing reports to clients, with details of progress of participants, key learnings , milestones and recommendations. - Delivering exceptional value through the BE BOLD competition, an exclusive Public & Private health initiative in the UAE, by the Ministry of Health and Prevention (MOHAP). Crafted the concept from A to Z: Application Criteria (+250 applicants) and selection process (25 selected participants) for 6 months transformative learning journey with 30+ international subject matter experts online & in-person training, developing 24 days worth of content. - Ideated and delivered end to end the AppOlympics competition by the Dubai Chamber of Digital Economy, a central part of the "Create Apps in Dubai" initiative, inaugurated by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum in March 2023. 1112 local & international applicants, 12 finalists mobile app ideas, 4 winning teams. Entrepreneur Middle East Innovation Board delivers Government Upskilling Programs & National Competition, impacting the employees, the organization, the business sector as well as the ecosystem economy.

Westford College | Britts Imperial University University Modules & Masterclasses Topics: - Intercultural Management - Leadership Development - Growth Mindset & Social / Emotional Intelligence

- Advising on the Design and Delivery of the movement Global Assembly 2022 - EmCeed & Facilitated the online tenure of the Global Assembly 2022 in French & English - Conducting Train-the-Trainer sessions to enable elected committee members to deliver impactful online meetings - Leading the Design & Facilitation of trilingual discussion & working groups, motions voting with international reps - Facilitated Standards Based Review groups with international entities, in French, Spanish and English

Master of Ceremony for the UN Women SDG5 Summit March 9th 2022, EXPO Dubai Moderator of the Fireside Chat on Leadership and Culture “What kind of transformation is needed on culture and leadership to realize progress on gender equality?”

UN Women, through the Flagship Programme Initiative (FPI) “Stimulating Equal Opportunities for Women Entrepreneurs”, seeks to achieve a transformative impact on gender equality and women’s economic empowerment to contribute to the 2030 Agenda for United Nations Sustainable Development Goals (SDGs). UN Women has partnered with NAMA Women Advancement to implement this programme in the UAE and South Africa.

A team of global leadership facilitators & coaches bringing humanity to business : creating high performance cultures underpinned by values, improving people’s lives and ensuring a more sustainable future. Key Responsibilities: - Managing & coordinating associates for leadership development deliveries for various international clients - Proved excellent stakeholders engagement and partnership management with global partners in APAC & MENA - Collided data into reports to be presented to executives, senior authorities and royal family members of the UAE - Collaborated closely and interacted with today's most prominent figures in business, esteemed royal families, and globally recognized individuals, consistently delivering exceptional service and ensuring a seamless and timely experience for our esteemed clientele Achievements include: - Successfully led the delivery of learning modules on customer experience to military cadets of the Abu Dhabi - Dubai Covid border, coordinating the 24 hours delivery schedules of English & Arabic trainings - Senior Facilitator for HSBC Middle East, delivering engaging online sessions on Social Intelligence, Design Thinking & Leading in VUCA world, to participants from Egypt, KSA, Oman & the UAE - Judge on International Awards, Best CEO categories - UAE 2019 - Kalinga Fellowship Facilitator, a pledge against violence towards children and women - India 2019

Led a global team of 35 associates, scattered across the globe in different time zones & languages, coordinating the existing and new clients requests for leadership development deliveries and coaching, while efficiently handling all administrative aspects, including managing payments for associates and invoices, generating invoices for clients, and overseeing the development of proposals along with diligent follow-up.

Literacy Consultant | Head of French Markets | Instructional Coach A strategic & innovative learning consultancy focused on the human side of change, working with organisations, education leaders, ministries & governments to prepare emerging talent for the future today using Artificial Intelligence.

- Spearheaded Professional Learning & Development Network Leader for all language teachers across the GEMS network in the UAE through Tellal Institute, achieving SMART Goals improving training sessions, offering meaningful response to sector’s need for 2 consecutive years and increased participation from 2 to 13 institutions and reached 100+ professionals - Organized and delivered 20+ hours Professional Development sessions to 100+ educators on innovative practices for impactful, relevant, skill based education

Led a team of four educators through curriculum development and teaching's best practices for academic success of 1000+ students - Standards Based Grading: Organize and facilitate the transition into Standards Based Grading along the creation of rubrics and new assessment for genuine and supportive teaching and evaluating practices - Skills based content: Lead my team in developing a modern and innovative curriculum based on Connecticut Standards including a variety of tasks and activities, delivered in engaging thematic units, tailoring each aspect of lessons to challenge students, aiming for them to achieve their full potential - Social and cultural awareness: Encouraged open-mindedness and global citizenship values with relevant content to multinational students and current affairs, preparing students for future endeavours Highly efficient in multitasking: Ability to work under pressure and respect timelines, juggling with many roles and priorities - Integral technologies: Microsoft & Google Platform savvy, Atlas Rubicon, Edmodo, Stop Motion - Sponsor of extra-curricular activities: Led groups of students on international travel program to Italy, Sri Lanka, Thailand and Oman, ensuring their safety and the respect of itinerary for their learning objectives. Creator and leader of the first DAA Dance Troupe - Effective communication: Communicate professionally and regularly to students, demanding parents and administrators using Google Platform and Edmodo. Great ability to work with people from diverse backgrounds and cultural settings, interacting in an international environment

Led a team of eight educators following Understanding by Design framework to tackle educational challenges - Understanding by Design - UBD: Led a team on creating DAA’s first World Language & Cultural Awareness Day, celebrating linguistic diversity with authentic opportunities to communicate in a foreign language - Excellent written skills: Documented the PLC UBD initiative in a chapter for Dubai American Academy’s first PLC Journal For the love of learning Volume 1 - Team player : Active listener, intuitive and quick learner, ensuring all have a voice and decisions are based on results, meeting objectives