Michael Joy
About
Michael Joy is from Brooklyn, New York, United States. Michael works in the following industries: "Social Networking Platforms". Michael is currently Marketing and Community Engagement Manager at Couchsurfing International. In Michael's previous role as a Community Manager at Couchsurfing International, Michael worked in until Jan 2022. Prior to joining Couchsurfing International, Michael was a Trust and Safety Associate at Couchsurfing International and held the position of Trust and Safety Associate at Greater New York City Area. Prior to that, Michael was a ESL Teacher at Kaplan, based in Greater New York City Area from Nov 2015 to Oct 2017. Michael started working as English Language Teacher at Instituto de Educación Secundaria in Spain in Sep 2012. From Jun 2012 to Dec 2012, Michael was Waterfront Counselor at Ramapo for Children, based in Rhinebeck, NY. Prior to that, Michael was a Mathematics and English Teacher at Bangpleeratbumrung School, based in Bangkok, Thailand from Oct 2011 to Apr 2012. Michael started working as AmeriCorps Bunk Life Support Staff Member at Ramapo for Children in Rhinebeck, NY in Jun 2011.
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Michael Joy's current jobs
Michael Joy's past jobs
-Manage all Couchsurfing Social Media Accounts and Couchsurfing Blog; develop strategy and brand voice for each -Manage Couchsurfing Ambassador program, including continuous training, recruitment, and education for community development -Manage partnerships with companies, bloggers, influencers and events that align with Couchsurfing's mission -Develop and execute marketing initiatives to expand and engage our community -Manage Couchsurfing online store, develop new products, track sales, develop promotions, etc. -Manage the Global Events Calendar, including wrap-up interviews and write-ups of the events to be posted on our community blog -Review community feedback and provide bi-monthly reports for product updates -Organize and run user feedback and user testing sessions for product updates -Partner with Product and Engineering teams to see-through product launches -Attend large-scale community events on behalf of Couchsurfing HQ, run Q&A sessions with members, provide swag and promotional gear, and host CS sponsored event
- Resolving member policy violations stemming from internal reports and direct member reports to ensure a safe community - Monitor account abuse, profile suspensions and reference disputes in accordance with terms of use - Compliance with GDPR policy - Generate follow-up reports and documentation regarding unsafe offline behavior as per our Terms of Use (inclusive of profile termination) - Experienced with Zendesk (customer support tool), Onfido (identity verification) and SiftScience (monitor account abuse) - Content management, including writing and editing FAQs, response macros and blog posts
- Created and presented engaging lessons on English language to adults ranging from B1-C2 on the Common European Framework of Reference for Languages. - Assisted Kaplan International social media presence, focusing on Instagram, the Kaplan Blog and internal video content aimed at our student body. - Organized and executed weekly excursions around New York City for our students. - Consistently documented student progress and presented individualized monthly progress reports.
- Created and presented engaging English language classes for secondary school children focusing on American culture and spoken English fluency.
- Worked one on one with children with special needs (primarily Autism Spectrum Disorder) at a sleep-away summer camp in New York. -Used behavior management and modification with children with a variety of developmental disorders, Autism, genetic disorders and behavior problems.
- Created and presented engaging classes for 7th and 10th grade Math and English courses in the Mini-English Program of a Government School outside of Bangkok.
Worked directly with children with learning, behavioral and developmental disorders at a sleep-away summer camp.