Michael Rammell

⚖️Distilling, unifying and simplyifing the data platforms used within the firm ⚖️Assessing next-generation PMS solutions to support Steele Raymond’s growth ⚖️Automating routine workflows to increase efficiency and accuracy of data capture ⚖️Introducing AI to slash labour-intensive tasks and reduce duplication of data entry ⚖️Expanding the firm’s internal IT service portfolio ⚖️Cutting IT spend while upskilling the capabilities of our in-house IT Team

💡Architected and executed cloud strategy, reducing AWS infrastructure costs by optimizing resource allocation and implementing automated scaling solutions. 💡Spearheaded ISO27007 compliance initiative for both lnfoTrack UK and Several other companies within the ATI-Global Group, developing and implementing IT and organisation policies and processes, significantly enhancing client trust within the highly regulated legal technology sector, enabling lnfoTrack to win more clients and significantly increase revenue in the much-coveted commercial property sector. 💡Led successful technology integration into a company acquired by lnfoTrack, {Search Acumen). ensuring seamless system compatibility and mainta1n1ng operational continuity. Furthermore, ensuring that the experience was not culturally jarring for Search Acumen employees. 💡Established robust 24/7 IT infrastructure across multiple office locations {London, Surrey, Leeds and Kent). achieving 99.9% system uptime. 💡Implemented comprehensive security framework including incident response protocols, penetration testing, regular security audits and Disaster Recovery Testing 💡Introduction of standardised response process for Data Protection Impact Assessments, winning new business and assuring customers of lnfoTrack's security measures. 💡Optimised supplier partnerships and contracts, resulting in improved service quality and reduced operational costs. 💡Successful lmplemention of a gamechanging VOIP Phone System to reduce third party dependencies, improve customer experience and to better support InfoTrack in litigation through enhanced features such as call transcription and enterprise call centre features - all whilst reducing costs! 💡Designed and Implemented a robust third party agency onboarding process for InfoTrack's search analyst platform.

Managing the IT Strategies for UK and US Keeler Businesses. The aim was to make Keeler *THE* IT Center of Excellence within the Halma group of companies; making Keeler a digitally led business, using data and insights to inform business decisions around manufacturing, supply chain, sales and operations. Managing teams in Windsor, UK and Philadelphia, USA, providing the full suite of IT and IS services to our business, including; 👓Process Improvement and Process Automation in Network Security, Patching and monitoring 👓Designing and delivering a multi-year digital transformation strategy to take Keeler from an on-prem, non-resilient business to a cloud-based resilient business. 👓Driving efficiencies in product manufacturing through digital Manufacturing Execution Systems installed into the UK factory 👓Rollout and continued development of ERP to new areas of the business for greater insight of traditionally paper-based processed. 👓Aligning UK & US Operations to ensure better manageability at scale across regions, including cloud migrations, OS, Software and firmware upgrades to all areas of the business, moving to web-apps and the digitalisation of paper-based and manual processes. 👓Working toward ISO27001 Certification 👓Delivering a compliant, digital business with a solid foundation ready for exponential growth over the following 3 years.

🛡️Holding responsibility for the day-to-day running of the IT Department, including leading the support desk and managing all aspects of network administration and often user support. 🛡️Aligning L-3s IT Infrastructure and Processes to ISO27001 and the standards of L-3 Corporate, including implementation of policies, performing DR Tests and undertaking audits. 🛡️Leading the implementation of technology and application projects through full lifecycles including Learning Management Systems, ERP / Payroll Solutions, HR and Asset Management Systems. 🛡️Managing departmental budgets and forecasting infrastructure requirements in collaboration with management teams. 🛡️Integrating newly acquired companies into the existing infrastructure including networks, policies and processes. 🛡️Negotiating vendor/supplier contracts including pricing and service level agreements. 🛡️Providing shared services support for L-3 Corporate in London, including infrastructure management. 🛡️Involvement in writing and implementing IT procedures, processes and policies. 🛡️Led the patching of servers, approving and releasing Windows updates, performing backups and server management/deployment. 🛡️Implementing mandates and strategies from senior Board level stakeholders. 🛡️Ensuring a staff team of 150 employees is kept up-to-date with the latest IT developments.

🌍Held responsibility for Shared Services network stability and infrastructure management across the Barloworld locations in the U.K., South Africa, Holland, Belgium and North America. 🌍Provided on-call technical support for all global territories and ensured problem/incident resolution within strict SLAs, acting as a point of escelation and contact for remote locations. 🌍Undertook various tasks including Exchange and Windows Server installation and management - physical and Virtual. 🌍Performed Windows server backup and recovery processes, including frequently recurring and annual disaster recovery testing and audit reporting. 🌍Led VEEAM backup and recovery for the virtual environment and VERITAS Backup Exec for physical Windows servers. 🌍Undertook Virtual Server Management using VMWare ESX and vSphere infrastructure clients. 🌍Directed maintenance, development and management of the global helpdesk platform. 🌍Developed Barloworld's in-house bespoke web applications such as the National Health & Safety Incident Tracker and the Absence Tracker (ASP.Net using VB).

Updating and maintaining existing member-based websites, including tagging and categorising technical documents and libraries.