Michael Thomsen
About
Michael Thomsen is from Fremont, California, United States. Michael works in the following industries: "Automotive". Michael is currently Senior Manager - Field Technical Specialists at Tesla, located in United States. In Michael's previous role as a Senior Manager - Remote Technical Specialists at Tesla, Michael worked in Fremont, CA until Apr 2021. Prior to joining Tesla, Michael was a Senior Manager - Global Customer Support | Roadside Assistance at Tesla and held the position of Senior Manager - Global Customer Support | Roadside Assistance at Fremont, CA. Prior to that, Michael was a Senior Manager - Global Customer Technical Support at Tesla, based in San Francisco Bay Area from Jul 2016 to Apr 2017. Michael started working as Senior Manager - Support Services & Compatibility | Support, Quality and Compatibility Teams at Microsemi Corporation in Southern California in Jun 2010. From Jan 2008 to Jan 2012, Michael was Director - Global Support & Services | Technical Support | Quality and Compatibility| Field Service at Adaptec is now Microsemi. Prior to that, Michael was a Senior Manager Support & Services at Adaptec, Inc from Apr 2006 to Jun 2008. Michael started working as Service Planning & Development Manager at Adaptec, Inc in Jan 2001.
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Michael Thomsen's current jobs
I have the privilege of working with, and leading, an elite team of North American technical professionals. The team supports the most technically advanced vehicles in the world both in the field and remotely. We are expected to work closely with engineering teams to make Teslas the most reliable cars in the world, and support service centers to resolve the most difficult technical problems.
Michael Thomsen's past jobs
Leading and scaling a unique team specializing in remote diagnostics and resolution of technical issues over the air. The team is also continuously improving and scaling what can be diagnosed and resolved remotely with the extreme technology inherent to all Tesla products.
Leading a world class in-house Customer Support and Roadside Assistance organization. The team provides technical and customer support to all Tesla owners as well as a truly amazing Roadside Support and Operations team.
Manage, evolve, and efficiently scale Tesla’s global technical support organization while enhancing the customer experience.
Manage the Global Technical Support team and all channel Field Application Engineers along with the Adaptec product compatibility team. Responsible for the Adaptec Support customer experience as well as web and socialmedia support content along with the knowledge base and other self help tools. Microsemi (was PMC-Sierra)
Responsible for creating and managing the Adaptec Support infrastructure in Asia Pacific.