Michal Ezra
About
Michal Ezra is from Israel. Michal works in the following industries: "Consumer Goods". Michal is currently Chief Success Officer at Brightech, located in Jerusalem Area, Israel. In Michal's previous role as a Head of Customer Success & Manager of Offshore Sales Team and Call Center at Really Successful Limited, Michal worked in Jerusalem Area, Israel until Jan 2019. Prior to joining Really Successful Limited, Michal was a Operations Manager at BootNet Ltd and held the position of Operations Manager at Jerusalem Area, Israel. Prior to that, Michal was a Junior Financial Analyst at SJT Ltd., based in Jerusalem Area, Israel from Jan 2007 to Jan 2013. Michal started working as Social Work Intern at Office of Social Welfare in Efrat, Israel in Jan 2011.
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Michal Ezra's current jobs
Optimize remote customer service team Analyze team and agent efficiency Implement reporting on performance and QA review Edit policies, update workflows, revise methodology of teaching new hires Increase attendance by 25%, lower first average response time by 15 hours, and raise customer-rated satisfaction scores by 13% Review customer feedback and implement procedural changes, increasing sales and reducing refunds
Michal Ezra's past jobs
Managed success/support department Drove down refunds and refund requests by 40% Hosted live training sessions Ran live webinar chat support on biweekly launches Managed offshore sales team Created and identified new system requirements and optimizations Increased company revenue - over $1,000,000 in a year
Scheduled, planned, oversaw, and billed IT services, audiovisual events, mobile office services, and equipment rentals Managed business center Maintained company's billing records and accounting reports Designated and delegated technicians for projects
Collected research including financial statements and reports Managed financial accounts of company Assisted with organizational and administrative duties Oversaw company move Assisted with hiring and training of new employees
Provided therapy and managed cases Contacted families and related organizations according to needs of the clients Attended meetings in relation to personal clients