Michel Issa

Viacomms Telecom is Kuwait Shareholding Company specialized in providing mission critical unified communications systems, contact center applications, customer experience platforms, and networking infrastructure to many of the country's largest companies, retailers, hospitals, hotels, schools and government. As a leading Enterprise Partner, Viacomms works with world-class vendors and leaders in Gartner Magic Quadrant. Technical operations run 24/7, powered by top-notch experienced field engineers who hold the highest vendor's specialized rigorous certifications. Viacomms services portfolio includes: - Genesys All-in-One Contact Centers and CX Platforms - Mitel Unified Communication Solutions - Avaya Systems Maintenance and Migration to Genesys CX and Mitel UC - Aruba Wired and Wireless Network Infrastructure - Fortinet Security Fabric - Microsoft Skype for Business Integration with Avaya, Mitel, and Genesys - Outsourcing On-Site Resident Technical Staff

• Providing advanced Pre-sales support for networking opportunities and participating in client calls with Sales Specialists and Account Executives • Translating complex business requirements into Competitive Network solutions to effectively address and dispel customer objections to Alghanim solutions. • Consult in the design of complex solutions, developing scopes, and writing proposals. • Interpret contractual issues and adhere to service level agreements • Provide Project Management with the necessary information to produce accurate and timely product proposals. • Supply installation information and on-site technical support to contractors installing products • Identify client requirements and ensure proactive communications with customers to ensure satisfaction • Establishing and maintaining strong relationships with key partners • Follows industry technology trends through self-study and formal training and shares that knowledge with customers

• Assists the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service. • Establish Competitive solutions to effectively address and dispel customer objections to Gulfnet solutions, and train the account team. • Establish relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate. • Executes technical sales calls • Completes required presales documentation. • Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding • Presents and markets the design and value of proposed Gulfnet solution and business case to customers. • Developing projects documents and reporting to the Business Development & Special Projects Director. • Planning the business development process with business development Specialist of the department: - Building department cost model. - Defining new products to be marketed. - Defining and managing the business relationship with suppliers. • Designing and implementing forms and document templates to execute, monitor and control the operations of the department.

Projects Engineer Job Description: • Managing Internet and Networks Projects for small and medium companies as well as for towers using different products for IT infrastructure - Smart Building - Provisioning telephone systems and internet projects. - Security Services Solution • Managing full project life cycle and management processes to deliver successful projects - Defining new products to be marketed and managing the business relationship with suppliers • Designing and implementing forms and document templates to execute, monitor and control the operations of the department. • Defining sales process beginning by getting the lead up to transforming it into opportunity and signing the contract. Sales Engineer Job Description: • Creating offers based on customers' specifications and clarifications. Organizing and implementing supplier offers, preparing final customer offer documentation for submission. • Making site survey for the company’s projects and closing deals by giving the customers the best solutions. • Technical Consultant for small and medium projects which include Internet service solutions through DSL or via Satellite, Network Solutions, PABX, Web Hosting, Windows applications and Security services solutions.

Department: Technical Operations • Install and Solve problems for Digital Subscriber Line (DSL), Show-Net (Internet through Satellite), GPRS and Edge. • Experience with design and implementation of ADSL services. • Design, implement, test and manage Networks (Wired and Wireless Networks) • Monitor all Networks infrastructure to ensure performance and high availability • Assess utilization trends and make appropriate design and implementation recommendations. • Plan and manage all aspects of Network related projects.