Michelle Campbell

As a Senior Account Merchandising Manager, I am a highly experienced and innovative Ecommerce Retail Professional with several years experience in the digital marketing industry. Goal-driven with expertise in diverse experience implementing and streamlining e-commerce operations driving unprecedented business growth in challenging cross-cultural environments. • Managing the daily direct-to-consumer e-commerce business for a worldwide textile company • Proven ability to use promotions across all retailer platforms to increase sales volume and drive products to sell • Experience using digital marketing and managing multiple sales channels daily • Lead instructor using the Salsify (digital shelf) software to keep a current and accurate catalog of our products • Research and acquire new retailers to partner with to move products online • Maintain buyer relationships to maximize sales revenue potential and minimize loss opportunities • Formulate sales reports and provide up to date sales data to address any weaknesses • Oversee products offered and merchandising to ensure sales were maximized • Analyze product competition to stay competitive in the marketplace • Responsible for sourcing and working with our oversee vendors to create products • Provide analysis of new products to ensure success in the current marketplace • Use KPI’s as reference and guidance to track strategic priorities in identifying top and bottom sellers • Experienced in Omnichannel Development • Train and continually educate my team on changes and new strategies on building products within the retail market

As a Chief Operations Officer, I am responsible for keeping all of the company's daily operations up to date. • Create and advertise new marketing material for different offers at the current time • Complete all follow ups with customers to ensure customer satisfaction • Record all accounts receivable and payable in QuickBooks • Maintain all sub-contractor files • Other office duties: answering phone, faxing bid estimates to customers, filing all paperwork, and keeping company files up to date • Manage jobs to ensure timely completion • Oversee all business and customer files • Recruit and hire new subcontractors for specified jobs • Maintain OSHA protocol for safety standards on job sites with current training classes

As an E-Commerce Coordinator, I am responsible for the maintenance of many different e-Commerce accounts. The ultimate goal of this position is to continually grow and increase sales with existing customer relationships, and ensure customers remain happy with the company and our business standards and practices. I also strive to develop and maintain relationships with merchants to ensure accuracy on all projects and products. • Inventory set up (start to completion), and inventory management • Customer service for my accounts when customers have questions or concerns regarding, but not limited to, company standards & requirements, products, orders, shipments, and inventory • Manually process or handle order changes and cancellations through the ERP software, Apprise, and work in customer portals to coordinate any order changes with customers such as Wayfair, Hayneedle, Home Depot, Amazon, and many others. • Follow up on all projects to ensure on-time completion of projects by the required deadlines; Strive to Grow and Prosper all of my accounts and Assist coworkers both inside my department to ensure all E-Commerce tasks are handled on a day to day basis, and coordinate with other departments as needed to accomplish tasks; Rally around each other to get the job done as a team • Experienced in utilizing Excel spreadsheets to complete data analysis tasks, such as tracking customer sales or reviewing and managing inventory

As a Store Manager, I was responsible for achieving weekly sales goals provided by the company. I trained the staff at my store, as well as for other stores. I created fun contests for my staff to encourage them to meet and excel above the weekly sales goal. • Hired as a Manager in Training • Promoted to Sales Manager in March 2009 • Promoted to Store Manager in April 2010 • Traveled to our Texas stores to assist with training and merchandising • Merchandise my store on a daily basis • Completed and trained my staff on the 12 week Friedman selling course • Trained two new Store Managers for other Kansas locations • Created weekly schedules • Completed payroll on a bi-weekly basis • Adjusted physical inventory • Reconciled the stock receiving summary • Continued with advanced sales training every week with each employee • Coached on new sales techniques and sales standards • Provided excellent customer service for our customers by using our company’s sales standards