Michelle Forder

• Hospital manager and lead veterinary technician for privately owned referral based small animal general practice veterinary clinic, accommodating and serving approximately 40-70 patients per day. • Perform and excel at business operations administrative tasks. • Proficient in use of Microsoft Office Suite, computers, and internet. • Communication liaison for internal and external relationships including business owner, Doctors, team members, vendors, and clientele. • Develop, initiate, and maintain processes and training for maximizing team member efficiency in production and protocol execution. • Problem solving and conflict management for improvement in client relations and employee satisfaction. • Optimize processes for enhancement of inventory management and purchasing procedures. • Manage inventory and purchasing of hospital supplies, pharmaceuticals, and equipment. • Maximizing personal technical abilities and cultivating team members for elevation in work performance. • Prepare and present cost estimates and monitor financial transactions. • Generate and manage employment advertisements, evaluation of applicants, conduction of interviews, and successful employee acquisition.

• Performed and excelled at business operations administrative tasks. • Maximized customer relations providing exceptional and responsive patient services. • Optimized patient schedules for improved time management and efficiency. • Prepared and presented patient care financial plans.

• Performed and excelled at business operations administrative tasks. • Improved customer relations and patient standard of care. • Supervised and cared for hospitalized and boarded animals, assisted in appointments and surgical procedures, performed canine and feline dental cleanings.

• Performed and excelled at business operations administrative tasks. • Customer service, insurance assistance, and receptionist duties. • Insurance EOB's, pre-authorizations, and billing.