Mikaela Schumacher MBA CMS

ICF Houston is the local chapter of the International Coach Federation, the leading global organization dedicated to advancing the coaching profession by setting high standards, providing independent certification and building a worldwide network of trained coaching professionals. ICF offers the only globally recognized, independent credentialing program for coach practitioners. The Houston Chapter, established as a charter chapter of ICF global in 2008, is now a vibrant community of coaches buzzing with programs, possibilities, and connections to help you sustain yourself, your business, and the coaching profession. If you are seeking a coach, we have resources to help you better understand coaching and help you find a professional coach from our member directory.

As a leadership coach and change management consultant, I work with individuals, teams, and organizations that are looking to benefit from growth and transformation. Drawing from 7+ years’ experience in managing people-oriented change management projects, I am well versed in fostering the psychological safety necessary for cultivating critical conversations and allowing innovative solutions to emerge. 📬 If you’re curious about how you can implement sustainable positive change in your organization – or how you can maximize your potential - send me a message! Let’s connect on how I can empower you and your team.

• Promoted to this position focused on providing project management to a range of large-scale organizational initiatives. Successfully managed projects related to cultural journeys, employee engagement, organizational change management, organizational effectiveness, technology systems implementations, medical credentialing, education and staff training. • Developed work stream for managing assigned projects from launch to completion. Managed stakeholder engagement, facilitated project launch meetings to ensure detailed ordering briefs and clarify specific project requirements and metrics, tracked project’s ongoing performance monitoring toward short/long-term goals, support for business owners in addressing issues. Accomplishments: • Spearheaded Human Resources Information System transition from Paychex to Paycom as well as the Recruitment Applicant Tracking System transition from manual tracking to iCIMS. As the head of these projects for the HR team, successfully reduced paper utilization by 45% switching to iCIMS, and successfully reduced the days-to-fill average from 90 days to 47 days.

• Managed Nurse Practitioner Student Program. Served as an active member of assigned committees including Environment of Care, Performance Improvement (P.I.), Professional Review Committee (P.R.C.). Prepared reports and presentation materials for senior-level meetings, monitored reports on key performance indicators; Maintained dashboard data bases. • Improved process for credentialing and privileging of clinical health medical professionals. Revised privileging application templates for all professional specialties. Developed or updated policies and procedures and other supporting documents to comply with HRSA regulations. Provided necessary regulatory health education verification as needed. Accomplishments: • Led a solution-focused approach to project management that supported 100% company-wide compliance with Health Resources & Services Administration (HRSA) standards and a successful accreditation audit/site visit. Prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones. Managed credentialing workstream.

• Applied Human Resources best practices and objectives to support a high-performance culture focused on service, quality, productivity, and the recruitment, engagement, education, development and retention of talent. Developed/implemented Change Impact Assessments. Monitored, analyzed and identified patterns in employee data to improve turnover, engagement and morale. Proposed and led planning and implementation of interventions to address opportunities. Coordinated staff and leadership team development and education / training activities. Adhered to regulatory compliance bodies. • Transitioned to the position of Credentialing & Privileging Specialist to support a significant need in that function. Accomplishments: • Directed research driven employee engagement initiatives designed to increase staff morale and promote retention. Managed the work of Engagement Committee and workstream in planning and facilitating events, projects, and activities. • Directed Company-wide Uniform Project; managed vendor sourcing/vetting for new company uniforms with objective to maximize quality while reducing company costs.

• Promoted to position of Human Resources Partner. Accomplishments: • Led high-volume (250+), high complexity customer journeys: Human Resources Information System transition (HRIS), Content Management System and Applicant Tracking System (ATS) transition from manual tracking to iCIMS ATS software. • Managed Cultural Transition via Employee Engagement Initiative across 5 locations, oversaw building productivity within teams and budgeted initiative activities. Developed, staffed, and managed the Employee Engagement Committee and led the work in planning and facilitating related events, projects, and activities designed to increase staff morale and promote retention. Implemented sustainment measures to support cultural transition; built and designed engagement workstream.

• Served as Recording Secretary for monthly Board of Trustees meetings, Department Leadership Meetings, and Quarterly Ethics and Compliance Committee Meetings. Coordinated Professional Services Agreements and Physicians Contracts. Managed administrative support staff, updated annual business strategy presentation, and led process to develop a strategic plan for orthopedic service line growth. • Coordinated the 2016 and 2017 Community Networking Projects with goal to facilitate building relationships between new hospital and local healthcare vendors while providing health education to attendees. Coincided events with Nurses Week and assisted in marketing for both; itinerary included employee reward functions and concluded with a successful health fair that brought in 30+ local health care community vendors. • Website Administrator for employee intranet, maintained cohesive design for the facility's website and increased its online marketing presence by managing/publishing content, streamlining navigation, designing site layout and maintaining continuity of site themes.

• Promoted to Administrative Office Manager. Accomplishments: • Coordinated 2016 Nurse’s Week for Pearland Medical Center and performed the marketing for the event; coordinated a week’s worth of employee reward functions, employee meals, facility events, facility raffle, celebrations and concluding with a successful health fair that brought in 22 local health care community vendors;

• Performed a range of HR responsibilities while completing undergraduate degree. • Implemented employee incentive system; rewards-based program to give incentive for employees to increase productivity and take ownership of customer/patient satisfaction.