Mohamed Elsherbiny
About
Mohamed Elsherbiny is from Dubai, United Arab Emirates. Mohamed works in the following industries: "Printing", "Higher Education", and "Electrical & Electronic Manufacturing". Mohamed is currently Additive Manufacturing Specialist at 3D Middle East | 3D Systems Distributor | Middle East & North Africa, located in Dubai, United Arab Emirates. In Mohamed's previous role as a Technical Support Manager at Mogassam3D, Mohamed worked in until Dec 2020. Prior to joining Mogassam3D, Mohamed was a Technical Support Engineer at Mogassam3D and held the position of Technical Support Engineer at Cairo Governorate, Egypt. Prior to that, Mohamed was a Technical Sales Engineer at Kefac , based in Cairo Governorate, Egypt from Sep 2017 to Aug 2018. Mohamed started working as Internship Trainee at Technische Universität Graz in Austria in Aug 2016.
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Mohamed Elsherbiny's current jobs
- Working with internal Design and external team to develop customer opportunities for AM -Working with technical experts from Design and R&D to ensure the latest technical developments are being incorporated into customer solutions -Develop final technical solutions for customer proposals in conjunction with the commercial offering -Support execution of orders through production -Support documenting lessons learned and develop processes and Way-of-Working, regarding AM -Communicate and share knowledge to local and global communities
Mohamed Elsherbiny's past jobs
Direct and coordinate a team of tech support specialists/help desk technicians • Assign problems/tasks to tech support specialists • Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur • Analyze situations and determine resources needed to solve them • Make decisions quickly, often with limited information • Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions • Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records • Authore and manage training guide updates for department best practices store on the department's SharePoint portal. • Supervise remote and non-remote technical support of Netfabb software, hardware, and solutions. • Love allowing dentists to run their workflow efficiently (zero waste team). • DENT 2 & Dent-case preventive maintenance. • DENT 2 & Dent-case predictive maintenance. • DENT 2 & Dent-case corrective maintenance. • Reporting the customers’ recommendations to the R&D team. • Providing the best practice of 3D printing to dentists. • Customer education to enhance the customer experience
• DENT2 preventive maintenance. • DENT2 predictive maintenance. • DENT2 corrective maintenance. • Reporting the customers’ recommendations to R&D team. • Providing the best practice of 3D printing to the dentists. • Customer education to enhance the customer experience.
KEFAC is a team of dedicated individuals who share commitment to attaining world class performance in customer services, information management, product design and manufacturing. We will be the leading, growing supplier of industrial machinary / Equipments and Pneumatics for the global industries. We will make the quality of life for our employees the best and provide superior financial performance within KEFAC.
I were working on automotive mechatronics applications , E-Mobility , Hybrid cars and Energy management.