Mohsin Sheraz

• Experienced user of WooCommerce, eBay, Amazon and OnBuy.com. • Mitigated costs while collaborating with vendors to manage inventory items. • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.

Responsible for the returns and collections of faulty products back into the logistics warehouse for transporting back to head office in Spain. • Liaised with clients by email or phone to confirm if faulty goods are ready for collection and then arranged collection through TPN or ParcelForce website. • Reported number of collections processed for the day to management in head office (Spain). • Advised support team of the products that have arrived back to confirm if faulty goods are correct or not. • Cleared backlog of collections that need to be booked for faulty products. Backlog went as far back as December 2020 so I helped company get up to speed with current collections. • Google Sheets contained hardly any notes so I packed each entry with a lot of notes so management can see exactly what is going on with each reference. • Used SAP database to create return requests and identify what stock should be coming in.

• Processed Environmental Stewardship and Countryside Stewardship claims using Genesis and SITI Agri databases. • Resolved IT issues for team members promptly. • Updating the Claims Tracker using Microsoft Excel. • Assisted the Virtual Contact Centre (VCC) with answering calls from customers and directing calls where necessary. • Logged phone call logs onto Microsoft CRM. • Liaised with other departments and customers by email or phone to get queries resolved in order to get customers claim paid. • Scanned signed letters ready to email out to customers.

• Maintained and organised the company filing system. • Answered incoming calls. • Typing all necessary documents and correspondence as required. • Running professional errands. • Managed and updated company website with new products and prices. • Produced delivery notes using Sage Line 50 software. • Updated and maintained customers details on Excel Spreadsheet in accordance with Data Protection. • Managed online orders and ensured prompt dispatch of goods to customers. • Created and sent Statements using Excel to customers. • Enhanced the way how stock is purchased to help keep track of stock and orders. • Managed the warehouse in the absence of the Director. • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. • Prepared packages for shipment, pickup and courier services for prompt delivery to customers. • Elevated customer satisfaction ratings by resolving issues for speedy resolution. • Met incoming customers and provided friendly, knowledgeable assistance.

• Delivered a strong front house reception service to a palliative care unit that provides care for elderly patients with a terminal illness • Worked with nurses on duty to reduce the time required to see a patient in need of assistance by acting as first point of contact for patients

Delivered IT training to clients and provided one-to-one support.

• Dealt with referral and counselling administration, which included photocopying and filing of important documents • Acted as first point of contact for clients both face to face and over the phone • Added new referrals on to the Management Information System (MIS) • Updated client information on MS Excel, which required an excellent level of accuracy • Assisted with the closing up of the office before leaving the office

• Delivered excellent customer service in this busy retail shop • Carried cash handling duties such as banking • Provided stock updates in order to maintain stock levels

• Updated Excel spreadsheet containing college/university information • Liaised with colleges/universities regarding advertising job vacancies at their campus

• Completed daily administrative duties including the photocopying of documents and filing of tenant property files, requiring the ability to effectively prioritise my workload • Liaised with external contractors to arrange appointments for tenant repair work • Completed risk assessment plans and risk assessments using Microsoft Word • Maintained Health and Safety procedures and documentation, which included providing tenants with fire exit procedures • Created purchase orders on Oracle to alleviate workload from supervisor which resulted in bringing the service up to speed • Arranged and managed meeting schedules for tenants meetings • Minute taking for meetings, which required a high level of accuracy • Assisted and acted as first point of contact for engineers and contractors • Created and maintained a healthy customer relationship with the tenants to help resolve issues promptly