Muharrem Simsek

Operating KPIs of Turkcell-Superonline in the field at the Office and to provide their effective continuity. Developing strategies to accomplish the weekly, monthly and yearly goals. Identifying the quality standards and to make them applied. Creating performance systems, to develop, evaluate and direct them. Making the yearly Office budget and its supervision. Training both office and technic personnels while monitoring their development. Managing the retailer and presenting reports to Turkcell-Superonline Administration. Establishing the operational connectivity and institutional loyalty. Establishing the continuous development of the organizational structure and to preserve its stability. Managing the physical and technical structures in the office continuously and to make it developed.

Creating a technological training unit in the company as never established before. Preparing trainings and creating presentations for the newly released or announced devices. Establishing the organizational structure that can offer high-level device trainings all over Turkey at the places of demand. Evaluating the performance of the training squad and supporting them coaching. Creating alternative solutions for technical problems of private customer Evaluating technical proposals of the third parties, creating tests and reports of feasibility. Designating marketing strategies by closely monitoring the industry and the competitors. Coaching and performing technical orientations of new recruits in Genpa.

Turkcell Black is the communication unit established under Turkcell Company servicing a very limited numbers of private customer who are very influential in government, politics, arts, sports and business. Providing continuous service development to the customer with unrivalled quality and experiences that is based on an extraordinary service principals. Continuous monitoring of Concierge Services, to identify new concierge services in case of needs and to present them to the clients. The responsibility of team performance - internal and external client satisfaction and to succeed the team targets. Coaching and directing the teams to reach the goals, monitoring the personal developments and supporting the squad for their self-development. Generating reports for team performances and presenting the success/failure reports to the administration.